Service Writer

• Service Writer (automotive, diesel, or transportation industry)
• Shift: Day 8 AM to 5:00 PM
• Location: Oak Creek, Wisconsin, United States

At Transport Refrigeration, Inc., we are a leading provider of fleet maintenance and refrigeration solutions for the transportation industry. We pride ourselves on delivering exceptional service and support to our clients. As a trusted partner of Thermo King, we utilize their advanced technology to enhance our service offerings. This partnership allows us to stay at the forefront of industry innovations, ensuring we deliver the best solutions available. We are seeking a motivated and detail-oriented Service Writer in Oak Creek, WI.

As a Service Writer, you will be the vital link between our customers and the service department. Your primary responsibility will be to accurately document service requests, provide estimates, and ensure smooth communication throughout the service process. You will play a key role in delivering outstanding customer service and contributing to the overall efficiency of our operations.

Key Responsibilities:

• Greet customers and welcome them to the service department.
• Gather customer information regarding necessary repairs, payment methods, and obtain PO numbers if required before work begins.
• Initiate repair orders, detailing the work to be performed, and assign and schedule service tasks.
• Communicate customer account status to all associates in the service department to ensure timely payments.
• Answer phones for the service department to schedule incoming work or assist customers with their needs.
• Handle incoming calls for all departments, routing them to the appropriate person or taking messages when call volume is high.
• Process completed jobs by entering a clear description of repairs performed, reviewing technician hours, and verifying all parts listed on the repair order.
• Manage all billing processes for the service department.
• Record serialized part numbers or repair orders and register parts online.
• Bill internal shop jobs as necessary.
• Monitor daily mechanic time sheets.
• Prepare final billing and mail all repair and counter orders.
• Receive payments from C.O.D. customers.
• Balance the cash drawer regularly.
• Process monthly and weekly invoices.
• Assist in the parts department as needed.
• Prepare the weekly payroll spreadsheet.
• Maintain confidentiality of all company information.
• Perform additional duties and responsibilities as assigned.

Job Requirements and Qualifications:

• High school diploma or equivalent; additional education in automotive technology or related field is a plus.
• Previous experience as a Service Writer or in a similar administrative or customer service role, preferably in the automotive or transportation industry.
• Strong communication and interpersonal skills.
• Detail-oriented with excellent organizational abilities.
• Proficiency in Microsoft Office programs.
• Ability to quickly learn and utilize company-specific software.
• Capable of working in a fast-paced environment and handling multiple tasks simultaneously.
• A passion for providing exceptional customer service.
• Has a team player mindset.
• Experience working with customers, vendors, and all levels of an organization

We Offer

• Medical, Dental, Vision, and Life Insurance
• Employer-Paid Basic Life and Long-term Term Disability
• Employer 401(k) Match after one year of employment
• PTO accrual that begins on day one of employment

If you are a motivated individual looking to make a difference in the transportation industry, we want to hear from you! Please submit your application and resume for review today.

Transport Refrigeration, Inc. is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.