What are the responsibilities and job description for the Enterprise Account Coordinator position at Transportation Insight Holding Company?
Are you ready to drive success and thrive in a dynamic, fast-paced environment? Join our team at Nolan Transportation Group, one of the Top 5 Logistics Providers, where we uphold a culture that champions the pursuit of excellence through hard work, while also appreciating the importance of celebrating our achievements.
At NTG our passion is connecting shippers with reliable carriers to get their freight from Point A to Point B. By leveraging AI technology and our Beon Digital Logistics Platform, we're revolutionizing the way goods move, specializing in connecting businesses with seamless transportation solutions, optimizing supply chains, and delivering exceptional service to our clients.
Join us and be part of a dynamic team that values collaboration, innovation, and dedication to excellence. Together, we'll redefine what's possible in the world of freight brokerage and unlock unparalleled opportunities for success.
JOB PURPOSE
The Account Coordinator is responsible for the execution of day-to-day tasks for the accounts assigned to them and their team, maintaining daily contact with our customers and acting as the face of NTG to our customer operations teams.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Act as the front-line resource to provide customer service on the assigned account(s)
- Manage assigned account(s) load-board as it fits each account; ensure prompt build and activation of loads, proper load coverage, proactive customer communication with updates throughout transit, and provide proof of delivery to customers once the load has delivered
- Monitor and manage account's building, scheduling, and tracking responsibilities
- Manage communication of all applicable loads to after-hours tracking and coverage teams
- Help develop and execute the customer service expectations for all associated accounts
- Respond to all customer emails within the expected time window of the customer
- Provide best-in-class service / communication to assigned customers in an effort to grow the relationships
- Monitor and manage account's shipments to assure best practices are maintained
- When applicable, manage account's TMS / Portals to maintain best practices
- Complete required training
- Close out" accessorial requests (TONU, driver assist, detention, etc.) within 24hrs of carrier's request or per customer requirements
- Maintain knowledge on NTG's service offerings to identify opportunities for modal and regional diversification with customer
- Consistent communication with Account Managers and Operations Leads about growth opportunities
- Perform other related duties assigned
JOB REQUIREMENTS
KNOWLEDGE, SKILLS, AND ABILITIES
WORK ENVIRONMENT
Standard office environment, usually indoors away from the elements with moderate noise. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL EFFORT
Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is required to stand, walk, and reach with hands and arms. Occasionally, the employee is required to lift boxes up to 20 pounds.
SCHEDULING
This is a full-time benefits-eligible position, working Monday through Friday; 8 : 00 a.m. - 5 : 00 p.m. An employee in this position must be available to work occasionally on weekends and evenings, during peak periods.
TRAVEL
Local travel is required. Out of state travel is limited, but may be required for special training / conferences.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
EEOC / ADA STATEMENT :
We are an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law. In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.
