What are the responsibilities and job description for the Sr. IVR/ Genesys Engineer position at TranSquared inc?
Job Details
Hi,
Position: Sr IVR/ Genesys Engineer
Location: Oakland & San Francisco CA-Hybrid
Duration: 12 Months
Knowledge, Skills, and Abilities
IVR Technology and VUls (Call Flows) knowledge required Working knowledge of Genesys Cloud CX required
Hands on experience with Genesys Architect IVR application development using data inputs, data actions and Genesys Cloud APls required Natural Language experience required
Experience in Genesys Cloud Chatbot, Chat and SMS development preferred
Microservices development preferably in Azure cloud required Telephony and Contact Center operations and technologies knowledge preferred
Database interaction technologies such as Hibernate, JDBC and/or SQL knowledge required.
Git/GitHub or any other distributed version control systems knowledge required
Jenkins, CloudBees and/or Cl/CD systems wor1dng experience required AGILE, JIRA, and Confluence experience preferred
Skill to work comfortably and effectively with people on all different levels of organization and across all functional areas required
Strong interpersonal and communication skills, strong organizational skills, resourcefulness, attention to detail and drive for excellence
Zafar Khan
Technical Recruiter
