Warranty Specialist

WHO WE ARE:

How will transportation and mobility evolve? What will the vehicle of the future look like – and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more?

NexaMotion Group (NMG) is on a mission to simplify complex vehicle repair to keep the world moving.

We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry.

What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded: Commitment, Humility, Optimism, Integrity, and Respect.

A career with NMG offers the opportunity to make an impact within a rapidly growing organization – the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.

THE OPPORTUNITY:

This is a unique opportunity to join an exciting team of associates that make up our Warranty / Supplier Quality Team for Transtar Industries, the world leader in transmission and drivetrain parts distribution. The ideal candidate will contribute to this team’s achievement of best in history performance, while participating in redefining and transforming the team to meet the growing needs of our customer base – both internal and external. The team’s mission is to drive improvement and efficiencies in sales and customer service to deliver an unequaled customer experience. This is a highly visible position within the team and has the potential for great upward mobility opportunities.

This is a remote position.

RESPONSIBILITIES:

Primary Responsibilities:

The role’s expectation spans 4 key areas of performance:

1. Play an integral role in the team’s support of our nationwide internal and external customers and be a key driver of providing the greatest customer experience possible.

2. Actively pursue opportunities to provide input and guidance to management on best practices and ideas to find additional ways to deliver an exceptional customer experience.

3. Participate in the development of national initiatives such as warranty processing cost and time reductions.

4. The primary function of this position within the team is as a Warranty Specialist, mainly supporting Warranty functions, but the candidate will be expected to cross train and support all functions of the team.

• Support customers and sales people on warranty processing
• Support customers by answering live chat and email
• Work with company software for delivery and return of complete transmissions
• Utilize company software to for tracking of orders/returns
• Provide follow up communication with customers and vendors
• Process credits, manage customer returns from warranty claims
• Interact with unit vendors regarding warranty claims
• Perform Warranty and Supplier Performance data analysis using company software and Microsoft Excel

SECONDARY FUNCTIONS & RESPONSIBILITIES:

• Answer incoming/make outgoing calls to customers regarding questions on orders, returns, warranty, tracking, and labor payment
• Confirm order shipments and provide delivery updates
• Participate in product training and provide product specific support to customers and sales reps
• Work with Excel and Word documents
• Navigate the JD Edwards software

KEY QUALIFICATIONS:

• Associate or Bachelor’s degree with concentration in a business related discipline or equivalent work experience is preferred or equivalent work experience.
• Experience using JD Edwards preferred
• Must have the ability to work with patience and be courteous in customer relations
• Effective writing, communication and interpersonal skills
• Ability to think quickly and logically to ensure expedient response to customer inquiries
• Must have strong organization skills
• Assertive, analytical problem solver with a “can do” attitude.
• Ability to exercise mature judgment.
• Proficiency in Microsoft Office Suite. Intermediate Excel level with data analytics, pivot tables, charting and formula usage required. Microsoft Power BI experience is preferred.
• Automotive experience preferred but not required.
• Experience with problem solving techniques (Kaizen, 8-D, Red X) and Supplier Quality management an asset.

WORK ENVIROMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the associate is regularly required to talk or hear. The associate is regularly required to sit, stand or walk.