Field Service Manager

ABOUT US:

TRANSTEX is a global cleantech leader in the transportation sector, engineering emission-reducing solutions tailored to enhance fleet efficiency and to reduce costs. TRANSTEX has been innovating trailer aerodynamics and electric auxiliary power units (eAPUs) manufactured in North America for over 20 years. Through investment in R&D and patented technology, TRANSTEX delivers outstanding product performance and reliability, optimizing economic and environmental outcomes.

ABOUT DCLIMATE:

DClimate Inc. is an auxiliary power unit (APU) manufacturer addressing the shortcomings of existing diesel and electric APU solutions. The result is DClimate's state-of-the-art technology, combining an HVAC module with a patented battery management and rapid recharge system. The company was founded in 2016.

ABOUT THE ROLE:

We are looking for a skilled and customer-oriented Field Service Manager to join our team. In this role, you will be responsible for providing technical support to customers and performing installation, training, and product integration activities. You will also be responsible for identifying opportunities for process improvements, developing and conducting training programs, and delivering exceptional customer service.

RESPONSIBILITIES:

· Provide technical support to customers

· Perform installation at customer locations

· Develop and conduct training programs for customers and internal teams

· Identify opportunities for process improvements, including developing and implementing new procedures and protocols

· Work closely with cross-functional teams, including sales, engineering, and operations, to ensure customer satisfaction

· Document all service activities, including installation, repair, and maintenance procedures

· Stay current with industry trends and advancements in technology to maintain expertise in the field

· Translate customer interactions & inputs into wants & needs for future product & service enhancements

· Support on site repairs

. When not travelling , the employee is expected to be at the office Monday to Friday 8:00AM to 4:30PM.

QUALIFICATIONS:

· Strong problem-solving skills and ability to work independently.

· Excellent verbal and written communication skills, with the ability to explain complex technical issues to non-technical stakeholders.

· Experience developing and delivering technical training programs.

· Ability to identify opportunities for process improvements and implement new procedures.

· Willingness to travel to customer locations as required (75%).

· Strong customer service skills and a customer-focused attitude.

· Refrigeration qualifications are an asset (EPA 608 certification)

· Commercial Automotive mechanics qualifications are an asset.

· HVAC qualifications are an asset.

· Relevant experience required: min. 2 years.

PERKS:

· 401k with employer matching

· Corporate Health insurance package including dental & vision

· Company-paid basic life insurance with additional employee-paid options

· Family-friendly environment

· Competitive salary based on a salary structure

· Company Events