What are the responsibilities and job description for the Multilingual Call Center Coordinator position at Transtreme?
Transform Lives with Transtreme
We are dedicated to providing exceptional care to our patients and their families. As a Nurse Practitioner-led organization, we prioritize the highest quality of care in every interaction. Our collaborative environment fosters growth and development, allowing employees to continually learn and improve.
Why Work at Transtreme?
- A supportive and dynamic work environment that encourages professional growth
- A culture that values teamwork and open communication
- The opportunity to make a meaningful impact in the lives of our patients
Responsibilities:
- Contacting geriatric patients to schedule appointments with our Nurse Practitioners
- Assisting with our translation line to ensure effective communication with patients who require language support
Requirements:
- At least 3 years of telephone experience (call center experience preferred)
- 3 years of customer service experience
- Medical scheduling experience is a plus
- Proficiency in data entry and Microsoft Office
- Excellent verbal communication and active listening skills
- Strong work ethic
- Team-oriented
- Bilingual in Spanish, Mandarin, or Cantonese (required)
Work Environment:
- On-site in Maitland, FL call center
- Full-time position with variable hours, including designated lunch and rest periods
