Service Manager

Job description

Naumann/Hobbs is looking to fill our Field Service Manager position in our Salt Lake City UT office.

We are one of the largest Material Handling Equipment Company in the Southwest. Naumann/Hobbs Material Handling, Inc. sells, rents, services, and supplies parts on an extensive line of material handling products. We are a staple in the Las Vegas NV and a financially solid company with almost 70 years of business experience and over 100 million in annual sales.

Field Service Manager

Summary/Objective:

To maximize profitability of every technician and transaction and ensure customer satisfaction.They will be the point of contact for direct report technicians (10-25 techs in a group) and for customers- internal/external. This person would be responsible for holding their techs accountable to their scorecard goals (driving safety, DTI, productivity). They will communicate with vendors as requested on assigned accounts.

Essential Functions:

• Management of Technician

• Technician Training & Development

• Provide on boarding / training for new technicians & be first line of support

• Company policies & procedures

• How to use technology (tablets, phones/video conference, etc.)

• Ensure each technician attends mandatory training classes, including any online prep work

• Establish a multi-year development plan for each technician and ensure completion of milestones each year

• Meet with each technician in person weekly

• Review technician scorecard performance

• Review status open work orders / WIP

• Review status of PM completion

• Compliance with Company policies & procedures

• Perform as primary contact for all technician related inquiries

• Coach technicians on communication with customers

• Service work required to maintain a safe and productive piece of equipment

• How to identify customer needs that result in new revenue opportunities

• Daily oversite of technician productivity

• Manage to 100% billable time when on the job (outside of vacation, sick, training, etc)

• PM’s are completed on schedule and within allowed time limits

• Repairs over 5 hours are appropriate and justifiable

• Review and approve requests for warranty work orders

• Perform unscheduled inspections of technician work in the field monthly

• Safety review

• Quality review

• Perform monthly audits of technician timesheet vs geo location

• Customer Relations

• Perform service reviews with key clients monthly

• Respond to client questions and issues

• Handle billing discrepancies and manage outstanding invoices

**Field Service Manager

• Ensure account profitability

• Review and update TMR and MM accounts for profitability – Utilize cost reports for client reviews. Quarterly client reviews- fleet stats and large accounts

**Competencies:

o Good communication skillso Organizedo Understanding of the organizational plan and how their role and the role of their direct reports impacts the companyo Technical understandingo Financial understanding

Experience/ Education:

o Minimum of high school education or equivalento Supervisor Experienceo Computer Skills with Microsoft Office Suite Experience

Benefits:

• Medical, Dental, and Vision
• 401K
• Short and Long Term disability
• Employee Assistance ProgramVacation and Sick time
• Discounts at major retailers and more
• Paid time offVision insurance
• Shift:8 hour shiftDay shift
• Work Days:Monday to Friday

Naumann/Hobbs is an Equal Opportunity Employer. Hiring is contingent upon successful completion of our background check, drug screening and a Motor Vehicle Record check.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Ability to Relocate: Salt Lake City UT: Relocate before starting work (Required)

Work Location: Multiple locations