What are the responsibilities and job description for the Tenant Associate position at Transwestern?
The privately held Transwestern companies have been delivering a higher level of personalized service and innovative real estate solutions since 1978. Through an integrated, customized approach that begins with good ideas, the firm drives value for clients, investors, and partners across commercial real estate services, development, investment management, and opportunistic endeavors for high-net worth investors. Operating from 33 U.S. offices, Transwestern extends its platform capabilities globally in an additional 31 countries through strategic alliance partners whose unique geographic, cultural, and business expertise fuels creative solutions.
Part of the Transwestern companies, Transwestern Real Estate Services (TRS) strives to add value for investors, owners, and occupiers across all commercial property types. Fueled by a holistic perspective of the real estate life cycle, agility and creativity are hallmarks of our approach, while vast national resources and sound market intelligence underpin customized recommendations and property solutions.
Our firm's award-winning culture and reputation for exceptional service are built on a common purpose – Empowering Good People to do Extraordinary Things Together . This unique approach, reinforced by the hiring of smart, passionate, hard-working people who understand the benefits of both collaboration and independence, create value for our team members and clients every day.
POSITION SUMMARY :
The Tenant Associate is responsible for working directly with the Property Managers, to assist with handling monthly reporting, budgeting, responding to tenant inquiries, and drafting tenant notices and correspondence. The Tenant Associate will support the property manager with the preparation of monthly operating reports and client deliverables, tenant billings, collection of rent and processing of property payables.
It is the responsibility of the Tenant Associate not only to exhibit legendary customer service when communicating with tenants, prospective tenants, owners, and vendors but to focus on productivity and results.
ESSENTIAL JOB FUNCTIONS :
Provide full administrative support for the property management office including phone support, typing, reports, filing and distribution of correspondence and related administrative functions.
Schedule and coordinate meetings / special events as requested.
Administer vendor and utility supplier account setup and ongoing maintenance.
Assist in lease administration activities and maintain lease and property files.
Track and file all service and construction contracts and insurance certificates. Maintain follow-up system for expiration.
Promote and foster positive relationships with tenants and owner.
Assist Property Manager or Assistant Property Manager with initiating late payment calls as required.
Interface with tenants and vendors in daily operations of the building.
Provide administrative support for capital and tenant improvement projects including the preparation and coordination of bid proposals, service contract and approve invoices.
Initiate and execute day-to-day operational procedures including interacting with engineers, security, janitors and other building staff.
Maintain current certificates of insurance for all vendors; ensure coverage complies with requirements.
Track and maintain Energy Star benchmarking data so information is current and accurate.
Respond positively and promptly to standard building requests.
Provide accounts receivable support including posting cash receipts, tenant bill backs, AR status reports, etc.
Provide accounts payable support which includes coding invoices, composing expense reports, posting AP reports, vendor on-boarding, etc.
Review other A / P and A / R applications as required by Property Manager.
Additional duties or projects as assigned by the Property Manager or Assistant Property Manager.
POSITION REQUIREMENTS :
A bachelor's degree, preferred.
A minimum of 2 years of property management experience, preferably in commercial / Class A Office management.
Must have intermediate to advanced MS 365 Word, Excel and Outlook proficiencies.
Angus and accounting software such as MRI, Yardi or CTI proficiency preferred.
Ability to keep information strictly confidential.
Strong desire to succeed in an entrepreneurial environment.
Must be able to handle multiple projects, changing priorities and a continually heavy workload.
Exceptional oral and written communication skills.
Strong customer service orientation.
Pay Range : $65,000 - $70,000
WORK SHIFT : LOCATION :
West Hollywood, CA
Transwestern's Guiding Principles are woven into the fabric of our firm and underscore the value of each individual team member. We embrace diversity, equity, and inclusion – not only as the right thing to do, but as a reflection of who we are. It is our responsibility and heartfelt desire to create an environment that elevates the human spirit and brings out the best in everyone. Transwestern offers an exciting work environment, competitive salary, and excellent benefits, which include medical, dental, and vision coverage, as well as a 401(K) plan. Transwestern is an Equal Opportunity Employer.
Please note that all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected : criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification. In addition, your employment with Transwestern is subject to successfully passing a drug screen check prior to your starting with the Company along with satisfactory references.
We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have your story. We want to hear it. We encourage you to apply today so that you may become a part of the Transwestern story.
Salary : $65,000 - $70,000
