What are the responsibilities and job description for the Human Resources - Employee Relations Specialist position at Transworld Systems Inc.?
Work Location: This is a remote/work from home position.
Compensation: $21.15 per hour / 44k annual
Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries.
Why should you consider TSI (part of TSI family of companies)?
- Work from home
- Paid training
- Team-oriented work environment
- Growth opportunity
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
The Employee Relations Specialist will assist with employee concerns, conflict resolution and supporting a healthy work environment to enhance employee satisfaction and productivity. This position will be responsible for data accuracy, reporting metrics and employee relations trends.
Responsibilities
- Conflict Resolution
- Help investigate employee complaints in a fair and impartial manner.
- Provide guidance on conflict resolution and implement solutions.
- Policy Compliance
- Ensure Compliance with TSI policies and procedures.
- Assist in development of employee relations policies.
- Stay updated on employment laws and regulations.
- Employee Support and Counseling
- Provide support to employees regarding workplace issues and concerns.
- Training and Development
- Work with ER Manager to develop training programs on employee relations topics.
- Assist with training managers/supervisors.
- Data Reporting and Analysis
- Monitor and analyze employee relations metrics and report to ER Manager.
- Prepare reports on trending ER issues.
- Documentation and Recordkeeping
- Maintain accurate and confidential records of cases, investigations and resolutions.
- Ensure proper documentation of disciplinary actions and performance management.
Qualifications
- Strong work ethic that exhibits high ethical and moral standards.
- Must be able to communicate effectively.
- Manage time effectively to deliver on short timelines.
- Ability to remain impartial and objective in handling employee issues.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
Physical requirements:
- Frequently required to sit, stand, walk, talk, hear, bend and reach
- Ability to reach with hands and arms
- Occasionally lift and/or move up to 30lbs
Work conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. You are acknowledging that you can perform the essential functions with or without a reasonable accommodation. The noise level in the work environment is usually moderate. The work environment is primarily indoors. The position requires little to no travel.
This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced or delegated by management to meet the business needs of the company.
Salary : $21
