What are the responsibilities and job description for the Senior Collections Representative position at Transworld Systems Inc.?
Overview
Please Note: Candidates within 50 miles of one of our offices will be asked to attend the first 2-4 days onsite before working remotely.
Transworld System Canada Inc. (TSI) is looking to add our next hire for growth within, TSI offers an inclusive environment with paid training that presents the opportunity to gain financial literacy, while being a part of the solution. Here at TSI we understand the importance of work-life balance and thrive to promote a culture that believes in our staff and not just numbers. We also take pride in encouraging a passionate drive within our employees through employee engagement activities, ongoing training, and contests.
Currently seeking Senior Collection Agents in Major Banks, Government and Telecommunications portfolios. The position is fully remote with equipment provided.
Senior Collectors must have at least 3 years of 3rd party collections experience or 1 year student loan servicing experience.
Responsibilities
Agents will be required to contact consumers via telephone in an attempt to collect overdue accounts. During the process, collectors must be able to answer consumers’ questions regarding their account and negotiate repayment.
Qualifications
- Strong communication skills
- Excellent phone etiquette
- Acute computer skills
- Negotiate repayment arrangement
- Accurately update consumer account information
- Utilize various trace tools to locate consumer information
- Clearly document call results
- Exceed minimum performance requirements
- Adhere to strict security policies & procedures
- Adhere to provincial and state laws
- Bilingual is certainly as asset (English, French) but not required
- Various shifts are offered depending on the department, minimum one evening shift for all departments
- High speed internet with ethernet cord connection (our system is not compatible with WIFI)
Pay Range
CAD $16.15 - CAD $19.61 /Hr.Salary : $16 - $20
