What are the responsibilities and job description for the Senior Business Process Consultan position at Tranzeal Inc.?
Job Description:
• With an extensive understanding of industry standards and proven market practices, they deliver
tailored solutions that effectively address unique challenges and drive process excellence for each
client.
• As a trusted advisor, the Senior BPC cultivates a collaborative environment that fosters knowledge
sharing and continuous improvement, actively collaborating with teams and clients to achieve mutual
success. Leveraging their expertise, they skillfully develop strategic roadmaps that outline a wellstructured and incremental approach to process maturity, ensuring a smooth transition towards
optimized operations.
• Through meticulous analysis, strategic guidance, and the establishment of performance metrics, the
Senior BPC guarantees the seamless integration of best practices, resulting in heightened efficiency,
enhanced effectiveness, and sustainable growth for the organization. Additionally,
• the Senior Business Process Consultant takes on a secondary responsibility of providing functional
support to the Business Development teams during pre-sales activities, leveraging their expertise to
assist in building tailored solutions that precisely align with client requirements.
Required Qualifications & Experience
Academic
Background: Bachelor's degree preferably in Information Technology, Engineering, or the Sciences
Professional
Certification
CPDE (Required or equivalent)
ITIL v3 or 4 (Required)
Six Sigma (Desirable)
Agile (Desirable)
Prosci (Desirable)
TOGAF (Desirable)
Should have their SN Certifications:
CSA
Business Process for Implementation
Years & Area
Experience
5 years' experience process development, management, and improvement
3 years' experience in ServiceNow
Role Senior Business Process
Consultant Reporting Line Manager, BPMO
Effectiveness Areas & KPIs
• Maintain Utilization of 85%
• Timely submission of timecards. No more than 5% late per quarter.
• Achieve and maintain a minimum of one new ServiceNow Certified Implementation Specialist (CIS)
certification, per year
Knowledge, Technical and Soft Skills
Technical skills • Process Design, Management, and Improvement
• Requirements Gathering and Management
• Service Management
• Measurements, Metrics and Reporting
• Continual Improvement
• Microsoft Excel, PowerPoint, Visio, Word
• Data analysis
• Wireframing/Mockups (Desired)
Soft skills • Excellent communication skills (both written and verbal) with strong presentation
and facilitation skills.
• Demonstrated ability to influence and consult (providing options with pros, cons,
and risks) while providing thought leadership to sponsors/stakeholders in solving
governance, business process and/or technical problems.
• Analytical Thinking & Problem-Solving
• Navigating the organization
• Coaching & Mentoring
• Strong analytical, problem-solving, and organizational skills.
Direct Reports
& Indirect Reports
• None
Key Decision Rights:
What do they own
• No business decisions or strategy alignment
• guarantees the seamless integration of best practices
• Delivery of tailored solutions to clients needs
Key Interactions
(Communication: Internal
& external)
• Internal: Peer group, team, services team, business development teams
• External Only (Client Facing)
Labor Conditions Field completed by People Area
• None
Occupational Health Responsibilities: Only for those countries where is applicable
• Meet and understand the policy on safety and work health.
• Ensure the comprehensive health care.
• Provide clear, complete, and truthful information on their State of health.
• Meet the standards of safety and hygiene of the company.
• Participate in the prevention of risks at work through the activities carried out in the company.
• Inform the conditions of risk detected to the immediate supervisor.
• Immediately report any accident or incident at work.
• With an extensive understanding of industry standards and proven market practices, they deliver
tailored solutions that effectively address unique challenges and drive process excellence for each
client.
• As a trusted advisor, the Senior BPC cultivates a collaborative environment that fosters knowledge
sharing and continuous improvement, actively collaborating with teams and clients to achieve mutual
success. Leveraging their expertise, they skillfully develop strategic roadmaps that outline a wellstructured and incremental approach to process maturity, ensuring a smooth transition towards
optimized operations.
• Through meticulous analysis, strategic guidance, and the establishment of performance metrics, the
Senior BPC guarantees the seamless integration of best practices, resulting in heightened efficiency,
enhanced effectiveness, and sustainable growth for the organization. Additionally,
• the Senior Business Process Consultant takes on a secondary responsibility of providing functional
support to the Business Development teams during pre-sales activities, leveraging their expertise to
assist in building tailored solutions that precisely align with client requirements.
Required Qualifications & Experience
Academic
Background: Bachelor's degree preferably in Information Technology, Engineering, or the Sciences
Professional
Certification
CPDE (Required or equivalent)
ITIL v3 or 4 (Required)
Six Sigma (Desirable)
Agile (Desirable)
Prosci (Desirable)
TOGAF (Desirable)
Should have their SN Certifications:
CSA
Business Process for Implementation
Years & Area
Experience
5 years' experience process development, management, and improvement
3 years' experience in ServiceNow
Role Senior Business Process
Consultant Reporting Line Manager, BPMO
Effectiveness Areas & KPIs
• Maintain Utilization of 85%
• Timely submission of timecards. No more than 5% late per quarter.
• Achieve and maintain a minimum of one new ServiceNow Certified Implementation Specialist (CIS)
certification, per year
Knowledge, Technical and Soft Skills
Technical skills • Process Design, Management, and Improvement
• Requirements Gathering and Management
• Service Management
• Measurements, Metrics and Reporting
• Continual Improvement
• Microsoft Excel, PowerPoint, Visio, Word
• Data analysis
• Wireframing/Mockups (Desired)
Soft skills • Excellent communication skills (both written and verbal) with strong presentation
and facilitation skills.
• Demonstrated ability to influence and consult (providing options with pros, cons,
and risks) while providing thought leadership to sponsors/stakeholders in solving
governance, business process and/or technical problems.
• Analytical Thinking & Problem-Solving
• Navigating the organization
• Coaching & Mentoring
• Strong analytical, problem-solving, and organizational skills.
Direct Reports
& Indirect Reports
• None
Key Decision Rights:
What do they own
• No business decisions or strategy alignment
• guarantees the seamless integration of best practices
• Delivery of tailored solutions to clients needs
Key Interactions
(Communication: Internal
& external)
• Internal: Peer group, team, services team, business development teams
• External Only (Client Facing)
Labor Conditions Field completed by People Area
• None
Occupational Health Responsibilities: Only for those countries where is applicable
• Meet and understand the policy on safety and work health.
• Ensure the comprehensive health care.
• Provide clear, complete, and truthful information on their State of health.
• Meet the standards of safety and hygiene of the company.
• Participate in the prevention of risks at work through the activities carried out in the company.
• Inform the conditions of risk detected to the immediate supervisor.
• Immediately report any accident or incident at work.
