General Manager

General Manager – Trasca & Co Eatery & Ponte Vedra Tap Room

Location: Ponte Vedra Beach, FL

Compensation: $50,000/year salary partial inclusion in tip pool (currently averaging $300 per pay period)

Schedule: Full-time, Bi-weekly pay (40-60 hours per week as business requires)

Position Overview

We are seeking a dynamic and results-driven General Manager to lead our team at Trasca & Co Eatery & Ponte Vedra Tap Room. This role is responsible for overseeing all restaurant operations, ensuring exceptional customer service, maintaining high-quality food and beverage standards, and driving profitability. The ideal candidate is a proactive leader with a passion for hospitality, strong business acumen, and the ability to foster a positive team environment.

Key Responsibilities

Operational Leadership

• Develop and execute operating goals and objectives to enhance restaurant performance.
• Monitor and manage budgets, analyze variances, and take corrective actions as needed.
• Implement and maintain standard operating procedures to optimize efficiency.
• Assist in marketing efforts and promotional activities to drive sales.
• Driving catering business forward to increase restaurant sales. 
• Maintain accurate business performance records and analyze key financial metrics.
• Ensure all health and safety standards are met, maintaining a 90% health inspection rating.

Staff Management & Development

• Recruit, train, and coach a high-performing team.
• Conduct bi-annual performance reviews and facilitate ongoing team development.
• Create and manage staff schedules to ensure efficient operations, ensuring proper coverage at all times.
• Monitor and evaluate staff performance, providing feedback and guidance as necessary.
• Foster a positive, team-oriented culture that prioritizes exceptional customer service.
• Lead Trasca 101 Training sessions for new hires as needed.

Food & Beverage Operations

• Analyze food and beverage costs, manage inventory, and oversee purchasing to ensure profitability (goal: 30% or less cost of goods monthly).
• Ensure proper food safety and sanitation standards are upheld at all times.
• Maintain menu consistency, monitor portion sizes, and minimize waste.
• Oversee quality control, ensuring high standards for food preparation and presentation.

Customer Experience & Service

• Engage with customers to build relationships and ensure satisfaction.
• Handle customer inquiries and complaints with professionalism and efficiency.
• Maintain a 9.0 or greater satisfaction rating on all restaurant customer surveys and a 4.5 rating on social media platforms.
• Enable flawless guest communication (in-person, phone, email, social media, etc.).
• Ensure smooth catering and event operations, from outreach to execution.

Facility & Vendor Management

• Oversee equipment maintenance and coordinate necessary repairs.
• Manage vendor relationships and negotiate purchasing agreements.
• Maintain cleanliness across all areas, including the dining room, bar, kitchen, restrooms, storage units, and all equipment.

Administrative & Financial Management

• Manage profitability, aiming for 10% net profit.
• Keep cost of labor at 30% or less monthly.
• Assist in payroll preparation and daily deposits.
• Manage ordering for food, kitchen equipment, and cleaning supplies.
• Handle POS and IT systems (computers, printers, software, etc.).
• Revise and implement checklists and SOPs for daily operations as needed.

Qualifications & Competencies

• Preferred experience in restaurant or hospitality management, but not required. 
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities. 
• Financial acumen with experience in budgeting, cost control, and P&L management. 
• Ability to multitask, adapt, and perform in a fast-paced environment.
• Passion for providing top-tier customer service and team development.
• Ability to challenge the status quo and recommend improvements.
• Ability to drive sales through community outreach and innovation. i.e Catering, private events, promotions, etc. 

Additional Benefits

• Access to Medical/Dental/Vision benefits (portion of medical covered by employer).
• 5 days of PTO first year, 10 days of PTO starting in the second year (excluding company holidays, non-carryover).

Our Mission

Use great food, great service and a great experience

To make each day better for our guests

To make the community more culturally vibrant

And to enrich the lives of our TEAM.

Our Core Values

Hustle: Energy, Inspired, Hard-working, Dependable, Proactive, Inertia, Exceed Expectations, Over-deliver

Professional: Respectful, team-player, communicative, loyal, accountable, reliable, honesty, integrity, coachable.

Positive: Sunny disposition

Caring: Thoughtfulness, empathetic, Sincere, Genuine

Passionate: Warm Spirit, Enthusiasm, Fun

Creative Problem-Solver: Ingenuity, Self-managed/self-motivated/self-discipline, Independent Thinkers, innovative, collaborative

Salary : $50,000