What are the responsibilities and job description for the Training Delivery Manager position at Trauma Healing Accelerated?
Job Description:
The Learning Delivery Manager is dedicated to enhancing the student journey by providing exceptional support, facilitating engaging live classes, updating content and curriculum, managing faculty and mentors, and driving continuous process improvement. This role ensures that students receive high-quality experiences, timely assistance, and clear communication while fostering a collaborative and supportive environment among team members.
Main Responsibilities
Content & Curriculum Updates
Live Classes DeliveryCustomer Support & Issue Resolution
Student Engagement & Communication
Team Leadership & Training
Faculty & Mentors Management
Process Improvement & Quality Assurance
Collaboration Across Teams
Coaching support
Qualifications & Skills Needed:
Education & Experience:
- Bachelor's degree in Education, Business, Customer Service Management, or a related field.
- 5 years of experience in customer experience, program management, or educational content delivery. Experience leading teams and managing customer support functions.
- Familiarity with online training platforms (e.g., Zoom, Kajabi) is a plus.
Skills
Content & Curriculum Management: Ability to collaborate on content creation and updates to maintain relevance and quality. Live Class Management: Proficiency in organizing and managing live class schedules, ensuring smooth session delivery, and troubleshooting technical issues in real-time. Customer Support & Issue Resolution: Strong problem-solving skills for addressing technical and content-related inquiries promptly and effectively. Student Engagement & Communication: Excellent communication skills to engage students, gather feedback, and provide timely updates. Team Leadership & Training: Experience in training, mentoring, and leading a customer experience team to achieve high standards of service. Faculty & Mentors Coordination: Strong organizational skills for recruiting, training, and managing faculty and mentors, including contract management and scheduling. Process Improvement & Quality Assurance: Ability to analyze existing processes, identify areas for improvement, and implement strategies that enhance the student experience. Cross-Functional Collaboration: Effective collaboration skills to work with different teams (e.g., content, scheduling, technical) to ensure cohesive and impactful student experiences. Coaching Support Management: Familiarity with recruiting, training, and supervising health and somatic coaches, as well as managing session delivery and support needs. Technical Proficiency: Experience with digital tools for online learning, scheduling, and customer communication.
