What are the responsibilities and job description for the Client Experience Specialist position at Travel by Tilly?
Client Experience Specialist
We are seeking a dedicated and enthusiastic Client Experience Specialist with a passion for travel to join our team! In this role, you will coordinate personalized services and address clients' needs throughout the entire process, ensuring seamless and enjoyable travel experiences.
Responsibilities
• Serve as clients' primary point of contact, ensuring all travel-related inquiries, concerns, and needs are addressed promptly.
• Collaborate with travel advisors to create and enhance personalized itineraries, ensuring all details meet client expectations.
• Coordinate with travel vendors, airlines, hotels, and activity providers to ensure smooth arrangements for clients.
• Proactively monitor client travel plans, resolving issues such as delays, cancellations, or itinerary adjustments.
• Communicate updates, confirmations, and travel documentation to clients in a timely manner.
• Gather and analyze customer feedback to identify opportunities for improving the travel experience.
• Maintain detailed records of client interactions, preferences, and special requests.
• Assist in planning group travel, corporate events, and destination trips to meet client goals.
Qualifications
• Strong organizational skills with the ability to multitask and manage time effectively.
• Exceptional communication and interpersonal abilities.
• A passion for travel and creating positive experiences for clients.
• Familiarity with travel booking systems or willingness to learn.
• Prior experience in travel coordination, customer service, or hospitality is preferred.
What We Offer
• Flexible, remote work opportunities.
• Access to exclusive travel discounts and perks.
• Training and professional development in the travel industry.
• Competitive compensation with performance-based incentives.
If you love travel and have a knack for creating exceptional customer experiences, we’d love for you to join our team as a Client Experience Specialist! Apply today and start making travel dreams come true.
