What are the responsibilities and job description for the Client Services Representative position at Travel by Tilly?
Client Services Representative
We are seeking a dedicated and enthusiastic Client Services Representative with a passion for travel to join our team! In this role, you will coordinate personalized services and address clients' needs throughout the entire process, ensuring seamless and enjoyable travel experiences.
Responsibilities
- Serve as clients' primary point of contact, ensuring all travel-related inquiries, concerns, and needs are addressed promptly.
- Collaborate with travel advisors to create and enhance personalized itineraries, ensuring all details meet client expectations.
- Coordinate with travel vendors, airlines, hotels, and activity providers to ensure smooth arrangements for clients.
- Proactively monitor client travel plans, resolving issues such as delays, cancellations, or itinerary adjustments.
- Communicate updates, confirmations, and travel documentation to clients in a timely manner.
- Gather and analyze customer feedback to identify opportunities for improving the travel experience.
- Maintain detailed records of client interactions, preferences, and special requests.
- Assist in planning group travel, corporate events, and destination trips to meet client goals.
Qualifications
What We Offer
If you love travel and have a knack for creating exceptional customer experiences, we’d love for you to join our team as a Client Services Representative ! Apply today and start making travel dreams come true.
