What are the responsibilities and job description for the Customer Experience Coordinator position at Travel by Tilly?
We are seeking a dedicated and enthusiastic Customer Experience Coordinator with a passion for travel to join our team! In this role, you will play a key part in ensuring clients have seamless and enjoyable travel experiences by coordinating personalized services and addressing their needs throughout the entire process.
Responsibilities
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Responsibilities
- Serve as the primary point of contact for clients, ensuring all travel-related inquiries, concerns, and needs are addressed promptly
- Collaborate with travel advisors to create and enhance personalized itineraries, ensuring all details meet client expectations
- Coordinate with travel vendors, airlines, hotels, and activity providers to ensure smooth arrangements for clients
- Proactively monitor client travel plans, resolving issues such as delays, cancellations, or itinerary adjustments
- Communicate updates, confirmations, and travel documentation to clients in a timely manner
- Gather and analyze customer feedback to identify opportunities for improving the travel experience
- Maintain detailed records of client interactions, preferences, and special requests
- Assist in planning group travel, corporate events, and destination trips to meet client goals
- Strong organizational skills with the ability to multitask and manage time effectively
- Exceptional communication and interpersonal abilities
- A passion for travel and creating positive experiences for clients
- Familiarity with travel booking systems or willingness to learn
- Prior experience in travel coordination, customer service, or hospitality is preferred
- Flexible, remote work opportunities
- Access to exclusive travel discounts and perks
- Training and professional development in the travel industry
- Competitive compensation with performance-based incentives
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