What are the responsibilities and job description for the Customer Relations Advisor position at Travel by Tilly?
Customer Relations Advisor We are seeking a dedicated and enthusiastic Customer Relations Advisor with a passion for travel to join our team! In this role, you will coordinate personalized services and address clients' needs throughout the entire process, ensuring seamless and enjoyable travel experiences. Responsibilities
- Serve as clients' primary point of contact, promptly addressing all travel-related inquiries, concerns, and needs.
- Collaborate with travel advisors to create and enhance personalized itineraries, ensuring all details meet client expectations.
- Coordinate with travel vendors, airlines, hotels, and activity providers to ensure smooth arrangements for clients.
- Proactively monitor client travel plans, resolving delays, cancellations, or itinerary adjustments.
- Communicate updates, confirmations, and travel documentation to clients promptly.
- Gather and analyze customer feedback to identify opportunities for improving the travel experience.
- Maintain detailed records of client interactions, preferences, and special requests.
- Assist in planning group travel, corporate events, and destination trips to meet client goals. Qualifications
- Strong organizational skills with the ability to multitask and manage time effectively.
- Exceptional communication and interpersonal abilities.
- A passion for travel and creating positive experiences for clients.
- Familiarity with travel booking systems or willingness to learn.
- Prior experience in travel coordination, customer service, or hospitality is preferred. What We Offer
- Flexible, remote work opportunities.
- Access to exclusive travel discounts and perks.
- Training and professional development in the travel industry.
- Competitive compensation with performance-based incentives. If you love travel and have a knack for creating exceptional customer experiences, we’d love for you to join our team as a Customer Relations Advisor! Apply today and start making travel dreams come true. Powered by JazzHR
