What are the responsibilities and job description for the Remote Client Service position at Travel by Tilly?
Entry Level
Remote Position
As a coordinator, you will assist clients in organizing their travel plans by providing expert advice and recommendations. Your goal is to ensure a smooth, enjoyable, and stress-free travel experience from booking to return. You will handle inquiries, create itineraries, and solve any issues that may arise.
Key Responsibilities:
Client Consultation and Assistance:
- Provide timely responses to client inquiries through various communication channels, offering information about destinations, travel packages, and services.
- Understand client needs and preferences to offer tailored travel recommendations and solutions.
- Assist with booking flights, accommodations, transportation, and tours.
Itinerary Design and Coordination:
- Design personalized itineraries that align with clients’ travel goals, budget, and interests.
- Collaborate with travel vendors to confirm bookings, process changes, or handle cancellations.
Travel Documentation and Transactions:
- Ensure clients have all necessary documents, such as passports, visas, and travel insurance.
- Manage payment processing, ticket issuance, and document compliance.
Issue Management and Resolution:
- Resolve any problems clients face during their travel, including delays or cancellations.
- Liaise with suppliers to rectify issues and ensure customer satisfaction.
Industry Knowledge and Research:
- Keep up-to-date with travel trends, destinations, and services.
- Continuously research and recommend new products to clients for an improved experience.
Record Keeping and Administrative Tasks:
- Maintain organized records of client interactions and travel plans.
- Prepare and distribute travel documents efficiently.
