Business Growth Manager

WorldVia Travel Network, a leading host agency, and top 50 sellers of travel in the United States, is seeking a dynamic and results-driven Business Growth Manager to join our team. As a part of our organization, you will have the opportunity to work in a startup atmosphere while benefiting from the resources of an established and profitable company.

In this role, you will drive the growth and success of our independent travel agents by providing strategic onboarding, training, and performance support. You'll deliver coaching, optimize tool adoption, monitor sales performance, and implement retention strategies to enhance agent success. By building strong relationships and analyzing key metrics, you will ensure agents stay engaged, productive, and aligned with business goals, directly contributing to the growth of our network.

Key Responsibilities

Onboarding and Development:

• Execute effective onboarding programs for new travel agents joining our network
• Provide personalized guidance and support to help agents establish and grow their travel businesses through live training sessions, one-on-one coaching, and recorded webinars
• Conduct regular check-ins and progress reviews with assigned agents
  
  
  

Performance Management:

• Monitor agents' travel sales production and implement strategies to boost performance
• Identify areas for improvement and provide targeted coaching and training
• The monitoring of KPIs and implementation of structured goals will measure performance
  
  
  

Tool Adoption and Training:

• Ensure agents are proficient in using WorldVia's suite of tools and technologies
• Develop and deliver training sessions on new tools and industry best practices
• Track and optimize tool adoption rates among assigned agents
  
  
  

Relationship Management:

• Build and maintain strong relationships with individual agents and agent groups
• Serve as the primary point of contact for assigned agents, addressing their needs and concerns
• Collaborate with other departments to resolve agent issues and improve overall satisfaction
  
  
  

Retention and Satisfaction:

• Implement strategies to enhance agent satisfaction and loyalty
• Conduct regular surveys and feedback sessions to gauge agent sentiment
• Develop and execute retention programs for at-risk agents
  
  
  

Reporting and Analysis:

• Generate regular reports on agent performance, tool adoption, and satisfaction metrics
• Analyze data to identify trends and opportunities for improvement
• Present findings and recommendations to senior management
  
  

Working at WorldVia

At WorldVia, we're looking for structured thinkers full of passion, ambition, and kindness. We'd love for you to apply even if your experience doesn't precisely match the job description. Your experience, skills, and interests will help you stand out—especially if your career has taken extraordinary twists and turns. We welcome people of diverse backgrounds and perspectives who aren't afraid to challenge assumptions and the status quo. Join us.

Our Team Members:

• Are fundamental optimists who believe that no industry compares to the travel industry
• Go to extraordinary lengths to distinguish ourselves through world-class work
• Prioritize quality over speed and speed over scope
• Desire to work with deeply kind, mission-driven people
• Strive to make the complex simple
• Use first principles to debate ideas, test assumptions, and make decisions
• Seek the truth by putting data above opinions
• Assume good intent and give tactical feedback to help each other get better
• Hold no ego—when our customers win, we all win
  
  

We are committed to your professional development and growth as a company.

• You will set your own monthly goals aligned with our ambitious strategy
• You will have our collective support in achieving significant wins—and personal coaching from your manager
• You will be encouraged to take risks, try new things, and be creative with your work
• You will have many opportunities to exchange and engage in feedback
• You will be offered continual chances to stretch yourself and raise your own "bar."
• You will be rewarded for achieving excellence and mastery
  
  
  

Requirements

• Bachelor's degree in Business, Marketing, Hospitality, or related field
• 3-5 years of experience in travel industry sales, account management, or related role
• Proven track record of driving growth and achieving sales targets
• Strong understanding of the travel agency business model and industry trends
• Excellent communication and interpersonal skills
• Ability to coach, mentor, and motivate others
• Proficiency in CRM systems and data analysis tools
• Strong problem-solving and decision-making abilities
  
  
  

Preferred Qualifications

• Experience working with a host agency or travel consortium
• Knowledge of travel booking tools
• Familiarity with digital marketing strategies for travel businesses
  
  
  

Benefits

What We Offer

• Competitive salary and performance-based bonuses
• Employer-Sponsored Medical and Dental Insurance with Employee Contribution
• Fully-Funded Life Insurance (1x salary) & LTD (Long-Term Disability Insurance)
• Optional Employee-Paid Vision Insurance and STD (Short-Term Disability Insurance)
• 401k with up to 4% Company Match
• Paid Time Off Company Holidays
• Additional Time Off for Your Birthday and Work Anniversary
• Discount Travel Program
• Opportunities for professional development and career growth
• Travel industry perks and discounts
• Collaborative and innovative work environment
  
  

At WorldVia Travel Network, we are committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences.

Join us in shaping the future of travel and helping our network of agents achieve their business goals!