Site General Manager

Job Description: Travel Truck Center Site General Manager

Position Overview: The Site General Manager of a Travel Truck Center is responsible for overseeing all aspects of the truck center's operations, ensuring that the facility provides top-notch services to commercial truck drivers, fleet owners, and other customers. This role combines leadership, operational management, customer service, and business development, aiming to ensure operational excellence, profitability, and high customer satisfaction. The Site General Manager is the key decision-maker for day-to-day operations and staff management at the location.

Key Responsibilities:

• Operations Management:
• Oversee daily operations of the travel truck center, including fueling, truck maintenance and repair services, and convenience store operations.
• Ensure that all services offered meet or exceed industry standards and that the truck center operates efficiently and safely.
• Implement and monitor operational procedures, striving for continuous improvement in all aspects of the business.
• Manage inventory and supply levels for fuel, parts, and convenience store items to minimize shortages and waste.
• Team Leadership:
• Lead and manage a team of employees, including truck service technicians, retail staff, and other operations personnel.
• Conduct regular training and development programs to improve the skills of staff and maintain compliance with safety standards.
• Ensure effective scheduling to maintain optimal staffing levels while controlling labor costs.
• Foster a positive and collaborative team culture, promoting safety, professionalism, and teamwork.
• Conduct performance evaluations, provide constructive feedback, and manage staff development.
• Customer Service:
• Ensure that all customers receive exceptional service, whether they are in need of fuel, repairs, or other services offered at the travel center.
• Address customer inquiries, complaints, and concerns in a professional and timely manner to maintain customer loyalty.
• Implement strategies to improve customer satisfaction and promote repeat business, including maintaining a clean, well-organized, and welcoming environment.
• Financial Management:
• Develop and manage the site’s budget, ensuring that costs are controlled, and profitability targets are met.
• Oversee daily cash handling, including reconciliation and deposit processes.
• Analyze financial reports, including sales, costs, and profit margins, to identify trends and opportunities for improvement.
• Drive revenue growth through marketing initiatives, upselling services, and exploring new revenue streams.
• Safety & Compliance:
• Ensure the facility adheres to all safety regulations, environmental standards, and company policies.
• Maintain compliance with local, state, and federal regulations, including fuel management, hazardous material handling, and employee health and safety protocols.
• Conduct regular safety audits, inspections, and training to ensure a safe working environment for all employees and customers.
• Facility Management:
• Oversee the maintenance and cleanliness of the truck center, ensuring that all areas (fuel pumps, service bays, restrooms, parking, etc.) are clean, organized, and in good working order.
• Manage repair and maintenance schedules for equipment, facilities, and infrastructure to minimize downtime and disruptions.
• Coordinate with vendors and service providers for facility needs, including fuel suppliers, equipment maintenance, and janitorial services.
• Business Development & Marketing:
• Collaborate with marketing teams or directly develop promotional strategies to increase customer traffic, including targeted campaigns for trucking companies and independent drivers.
• Identify and pursue opportunities to expand the truck center’s services, such as adding new repair or maintenance services or enhancing retail offerings.
• Build and maintain relationships with key clients, including fleet owners, independent truckers, and other local businesses to drive revenue.
• Reporting & Communication:
• Provide regular updates and reports to upper management on site performance, including financials, customer satisfaction, operational issues, and staff performance.
• Communicate with vendors, partners, and corporate leadership to ensure smooth operations and successful project execution.
• Stay up to date with industry trends, customer needs, and competitor activities to adjust strategies as needed.

Qualifications:

• Experience:
• Minimum of 5 years of management experience in the transportation, automotive, or truck service industries.
• Previous experience in managing a multi-functional team and overseeing operations at a service-oriented facility (truck stop, repair center, fleet services, etc.) is highly preferred.
• Knowledge of fleet services, truck maintenance, and repair, as well as fueling operations, is a plus.
• Skills:
• Strong leadership and people management skills, with the ability to motivate and inspire a diverse team.
• Excellent customer service skills and ability to handle customer concerns with professionalism.
• Financial acumen, with experience managing budgets, analyzing profit and loss statements, and controlling operational costs.
• Knowledge of safety regulations and compliance related to the trucking and automotive industries.
• Ability to analyze operational data and use it to make informed decisions to improve business performance.
• Excellent communication, organizational, and problem-solving skills.
• Education:
• A high school diploma or equivalent is required.
• Physical Requirements:
• Ability to stand for extended periods, lift up to 50 pounds, and perform other physical tasks as needed.
• Ability to work in a fast-paced and potentially high-pressure environment.

Working Conditions:

• This position will be based on-site at the Travel Truck Center, with office and outdoor work environments.
• The role requires flexibility in work hours, including evenings, weekends, and holidays, depending on the center’s operating hours and customer needs.

This job description outlines the general responsibilities and qualifications for a Travel Truck Center Site General Manager. Specific duties and requirements may vary based on the size and scope of the truck center.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift

Work Location: In person

Salary : $80,000 - $90,000