What are the responsibilities and job description for the Truck Service Advisor I position at TravelCenters of America?
Job Summary
We are seeking a dedicated and customer-focused Truck Service Advisor (TSA) to join our team of nearly 3,000 highly skilled technicians. As a TSA, you will be responsible for providing first-rate service to customers through your extensive knowledge of the products we sell and the services we provide.
- Work in a fun, trusting environment focused on providing great service where the expectations of the customer are exceeded.
- Have extensive knowledge of the products we sell and the services we provide.
- Have strong suggestive selling skills to help generate revenue.
- Write, detail, and process work orders and over-the-counter transactions.
- SOURCE parts from outside vendors and coordinate delivery.
- Prepare end of shift drop and shift report.
- Ensure the cleanliness of service counters, showroom, and customer restrooms.
Responsibilities:
- Provide exceptional customer service and ensure customer satisfaction.
- Assist customers with purchasing decisions and promote relevant products and services.
- Process work orders and over-the-counter transactions accurately and efficiently.
- Maintain a clean and organized workspace.
- Source parts from outside vendors and coordinate delivery.
Requirements:
- Dedicated individual who works well with others.
- High School Diploma or GED.
- Good verbal and written communication skills.
- Previous cashier and customer service experience preferred.
- Presents self in a professional manner to customers, management, and coworkers.
- Strong suggestive selling skills.
- Basic computer skills.
- A valid driver's license.
Benefits:
- Competitive wages.
- Medical, dental, vision and life insurance.
- 401(k) with a company match.
- Paid vacation and holidays.
- Tuition reimbursement.
- On-site meal discounts.
- A wide variety of discounts on technology, travel, food and fuel.
- Opportunity for growth and advancement with company paid training.
