Senior Manager, Workforce Management Strategy

Summary

The VP of Workforce Management Strategy plays a pivotal leadership role in shaping and executing the vision for labor optimization and productivity across all profit centers (including c-store, restaurants (quick and full serve), truck service, and site operations and amenities) . This leader will collaborate closely with both business and operations teams to ensure alignment between workforce management initiatives and company-wide objectives. By driving continuous improvement, technology integration, and strategic labor forecasting, the VP will enhance operational efficiency and deliver impactful business outcomes. Reporting to the SVP of Operations, they will oversee the entire WFM team (4 direct reports and 4 indirect), ensuring that labor utilization strategies are effectively implemented to meet both immediate and long-term organizational goals.

Duties and Responsibilities

• Prioritize safety in all WFM optimization decisions, ensuring that any changes in labor deployment, processes, or system configurations support a safe working environment for all employees.
• Lead the development and execution of the company’s Workforce Management strategy to ensure effective labor utilization across all profit centers (including c-store, restaurants (quick and full serve), truck service, and site operations and amenities).
• Oversee the entire WFM team and ensure their initiatives align with broader organizational goals, driving system efficiencies, cost savings, and enhanced user satisfaction.
• Establish long-term strategic goals for continuous improvement in workforce planning, forecasting accuracy, and system optimization.
• Collaborate with senior leadership across operations, hospitality, truck service, people & culture, finance, and technology to ensure cohesive and integrated workforce strategies, aligned with company objectives.
• Drive large-scale optimization projects focused on improving labor management systems and processes, ensuring alignment with business priorities and resource allocation.
• Champion change management efforts, ensuring smooth implementation of new workforce management tools and technologies.
• Provide leadership in reviewing historical data and trends to improve forecasting accuracy and recommend strategic actions to optimize workforce deployment.
• Ensure collaboration between finance, operations, hospitality and truck service to align labor capacity with budgetary goals and demand patterns, providing timely and actionable insights to decision-makers.
• Oversee system configuration priorities, ensuring critical updates are executed effectively and deliver meaningful impact on operational efficiency.
• Serve as a key point of contact for executive stakeholders, delivering regular performance reports and updates on the success of WFM strategies and system initiatives.
• Mentor and develop the Workforce Management Manager and wider team, fostering a culture of innovation, collaboration, and continuous learning.