Business Systems Consultant, RMIS

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$87,400.00 - $144,400.00

Target Openings
1

What Is the Opportunity?
We are seeking a dynamic Business Systems Consultant to join our Risk Management Information Services (RMIS) Operations team. In this role, you will contribute to the development and enhancement of products and services designed for Travelers National Accounts and our Constitution State TPA Services (CSS). You will collaborate with IT partners across both Agile and non-Agile frameworks to deliver innovative solutions that cater to the needs of internal and external customers.
What Will You Do?

• Development Participation:
  • Engage in the development and enhancement of key products and services, including:
    • Fronting Carrier Data Services
    • Inventory Assumption Onboarding and Implementation
    • Regulatory Reporting
    • Modernization of departmental SharePoint Sites, HCL Notes Databases, as well as other internal tools used in workflow management
    • Account and Contract Management Support
  • Collaborate with IT partners to evaluate project requests and recommend improvements or enhancements
• Project Documentation and Coordination:
  • Assist in creating comprehensive project documentation
  • Participate in Agile refinement sessions with IT partners
  • Write and take ownership of Agile user stories to guide development
• Operations Support:
  • Contribute to the support, maintenance, and daily operations of listed products and services, as well as other customer solutions
  • Support multiple projects and perform additional duties as needed
• Independent Task Management:
  • Manage assigned tasks independently and efficiently
• Meeting Participation:
  • Actively engage in or lead meetings both internally within Travelers and externally with customers to facilitate effective communication and collaboration
• Subject Matter Expertise:
  • Develop expertise in assigned products, databases, customer solutions, and services within RMIS Operations
• Process Improvement and Validation:
  • Assess the impact of changes, recommend improvements, validate solutions, and manage troubleshooting and change requests within RMIS Operations
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Bachelor's degree in business, MIS, or a related field preferred
• Five years of experience supporting business technology systems preferred
• Advanced business perspective, understanding internal and external factors impacting the property casualty industry
• Intermediate proficiency in technology, analytical thinking, relationship management, communication, facilitation, teamwork, conflict management, change management/resilience, and risk-taking
• Strong collaboration skills with IT partners
• Ability to work independently and manage multiple projects
• Experience in Agile methodology is a plus
• Excellent communication skills for effective meeting participation and documentation
• Strong data analytics skills

Preferred Technical and Application Skills:

• Data Analytic tools: SQL, Beyond Compare, KNIME, MicroStrategy, Qlik View, Qlik Sense, Microsoft Excel, Microsoft Access, Google Analytics, MongoDB Compass, VBA
• Work Management and Productivity Tools: JIRA or equivalent, AI tools, Visio, Teams or other collaboration software, SharePoint, OneNote, PowerPoint, Word, Outlook
• Customer Relationship Management and Collaboration: Salesforce, HCL Notes

What is a Must Have?

• High school diploma or equivalent required.
• Three years of experience supporting business technology systems required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.