Manager, Business Systems Analysis

Who Are We?
Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range
$101,300.00 - $167,000.00

Target Openings
1

What Is the Opportunity?
The Manager of Business Systems Analysis oversees small to moderate-sized teams. This role involves tactical planning, resource management, and directing staff to develop, implement, and maintain large, complex systems or projects. Additionally, the Manager facilitates and contributes to the continuous improvement of business analysis, requirements management, and software development processes. The Manager also ensures the effective management of the CSS IA workflow.
What Will You Do?

• Manage the tactical and operational plan for assigned business systems and projects.
• Advocate for the effective use of technology to improve organizational processes.
• Direct staff to achieve deliverables and manage all aspects of human resources.

Leadership:

• Set and monitor team goals.
• Balance competing objectives and priorities.
• Engage with staff regularly and remove obstacles to their success.
• Model team values and serve as a change agent.

Human Resources Management:

• Understand staff responsibilities and development needs.
• Balance workloads, supervise, coach, and mentor team members.
• Match talents to tasks and create professional development programs.
• Manage performance, recruit, and retain effective staff.
• Recognize and respect workforce diversity.

Business Knowledge & Partnership:

• Align tactical plans with National Accounts and Business Enterprise strategies.

Process and Best Practice:

• Apply standard business analysis concepts and techniques.
• Ensure adherence to Software Delivery Processes and Best Practices.

Planning and Project Management:

• Partner with Program Management on roadmaps.
• Manage resource demand and ensure appropriate staffing.
• Create and apply right-sized BSA processes and methodologies.
• Develop operational plans and guide resource estimation.

Financial Management:

• Manage financial responsibilities for a small BSA team.

Other Duties:

• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Experience:
  • Five years in Business Systems or equivalent.
  • One year managing others or leading technical teams.
  • Bachelor's degree in business, MIS, or related field.
• Skills:
  • Analytical Thinking (Advanced): Identifies and analyzes problems or opportunities, understands issues, and explores alternative solutions for sound decision-making.
  • Facilitation (Advanced): Adjusts style and technique to assist group processes and understanding.
  • Communication (Advanced): Demonstrates effective verbal, written, and listening skills.
  • Teamwork (Advanced): Collaborates effectively in interdependent situations to achieve results.
  • Business Perspective (Advanced): Uses knowledge of internal and external factors impacting the property casualty industry to make informed decisions.
  • Technology (Intermediate): Maintains proficiency with evolving corporate and job-specific technology (e.g., hardware, software, business unit applications, and systems tools).
  • Conflict Management (Intermediate): Resolves conflicts collaboratively.
  • Relationship Management (Intermediate): Builds and maintains productive relationships and networks to meet goals.
  • Change Management / Resilience (Advanced): Stays focused and energized in the face of ambiguity, change, or strenuous demands.
  • Risk Taking (Advanced): Identifies, assesses, and manages risks intelligently to achieve objectives.

What is a Must Have?

• Three years of experience in Business Systems or equivalent required.
• High school diploma or equivalent required.

What Is in It for You?

• Health Insurance: Employees and their eligible family members - including spouses, domestic partners, and children - are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

Employment Practices
Travelers is an equal opportunity employer. We believe that we can deliver the very best products and services when our workforce reflects the diverse customers and communities we serve. We are committed to recruiting, retaining and developing the diverse talent of all of our employees and fostering an inclusive workplace, where we celebrate differences, promote belonging, and work together to deliver extraordinary results.

In accordance with local law, candidates seeking employment in Colorado are not required to disclose dates of attendance at or graduation from educational institutions.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an so we may assist you.

Travelers reserves the right to fill this position at a level above or below the level included in this posting.

To learn more about our comprehensive benefit programs please visit .

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.