What are the responsibilities and job description for the Assistant General Manager (AGM) position at Travelodge?
The Assistant General Manager is crucial in ensuring the smooth operation of the hotel.
You will work closely with the General Manager to oversee the daily operations of the property, including managing staff, ensuring excellent customer service, and maintaining the overall quality of the guest experience.
You will also play a role in developing and implementing strategies to improve the hotel’s overall performance. This can include everything from developing new marketing initiatives to improving operational efficiencies and reducing costs.
Duties and Responsibilities:
- Assist the General Manager in day-to-day operations
- Provide training for staff
- Monitor the guest feedback on Trip Advisor, OTA’s, etc
- Assist the General Manager in resolving guest complaints
- Assist in the selection of hotel staff and complete all new hire paperwork
- Maintain accurate records including cash drops, AR aging reports, Direct billing,
etc.
- Ensure full compliance with Hotel operating controls, policies, procedures, and
service standards.
- Assist the General Manager in key property issues including capital projects,
customer service, and refurbishment.
- Perform daily, weekly, and monthly property inspections
- Ensure property, grounds, physical plant, and work areas are maintained to
standard.
- Cover shifts in all departments as scheduled by the General Manager
- Monitor maintenance progress and FF&E conditions and provide status reports
to the General Manager.
- Audits on par stock in all areas to make sure that all required hotel supplies are
ordered and stocked in advance of need.
- Ensure hotel staff is provided with uniforms and name tags, and upholds property
grooming standards.
- Assist the GM in all aspects of business planning
- Must be available 24/7 in case to respond to any guest issue
- All other duties as assigned by the General Manager.
Position Title: Assistant General Manager
Reports to: General Manager/Owner
Prerequisites:
Strong management skills, ability to appropriately assign or delegate work, and authority to others in the accomplishment of goals. And provide coaching, advice, and assistance as required. Available to work when needed, including weekends, holidays, and nights.
Experience:
Experience in the hospitality industry along with experience as a head of a department would be beneficial but not required.
Job Type: Full-time
Pay: $37,000.00 - $40,000.00 per year
Benefits:
- Employee discount
Shift:
- 8 hour shift
Work Location: In person
Salary : $37,000 - $40,000
