What are the responsibilities and job description for the eCommerce Operations Specialist position at Travelpro Products, Inc.?
Description
What We’re Looking For
Travelpro is seeking an on-site eCommerce Operations Specialist to join our eCommerce team! In this role you will be responsible for assisting in the management of our Shopify eCommerce websites in order to achieve the annual plan (revenue, margin, as well as specific e-Commerce KPIs).
What You’ll Do
This role works in partnership with our Manager, eCommerce Operations and our Digital Merchandisers to optimize and drive the performance of the company’s websites. You will also do the following:
Inspiring Company Culture – Help one another, never stop improving, lead by example, own your work, and have fun together.
Rest & Relaxation – Paid vacation, sick allowance, company-paid holidays and some flexible work schedules
Comprehensive Health Benefits - Medical, Dental, Vision, Health Savings Accounts, and Wellness Programs
Preparing for your Future - 401K company match
Employee Resource Groups – Employee-led social committee to promote employee wellbeing and cross-functional collaboration along with community awareness, impact, and support of a culture where everyone belongs.
About Travelpro
At the heart of Travelpro® is a man who knew more about travel than most. As a commercial airline pilot, Bob Plath crisscrossed the globe a thousand times, always with suitcase in tow. He saw what happened to luggage over time and the toll in took on the traveler hauling it. Bob thought there had to be a better way. Dedication is at the heart of our success. At Travelpro®, we believe that a company is only as good as its people, and when associates are treated as the greatest asset, the worth of the company is magnified. We demonstrate this by fostering individual achievement, recognizing contributions, and rewarding excellence. With customers as our focus and people as our priority, even the sky is no limit.
Travelpro is drug-free workplace, and an equal opportunity employer committed to diversifying its workforce. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
What We’re Looking For
Travelpro is seeking an on-site eCommerce Operations Specialist to join our eCommerce team! In this role you will be responsible for assisting in the management of our Shopify eCommerce websites in order to achieve the annual plan (revenue, margin, as well as specific e-Commerce KPIs).
What You’ll Do
This role works in partnership with our Manager, eCommerce Operations and our Digital Merchandisers to optimize and drive the performance of the company’s websites. You will also do the following:
- Web Development: Support site enhancements, new features, and troubleshooting
- Order Monitoring: Track daily orders, and shipment delays with relevant teams.
- Site Testing: Conduct regular testing of site functionalities, checkout flows, and promotions for quality assurance.
- Cross-Department Collaboration: Work with merchandising, marketing, and operations to enhance site performance.
- Technical Troubleshooting: Identify and resolve website issues, working with developers for timely fixes.
- A 4-year college degree in eCommerce, Business Administration, Marketing, Digital Marketing, Information Systems, or a related field.
- Minimum of 2 years’ experience in eCommerce Operations, website management.
- Shopify Plus Expertise: Experience managing Shopify Plus stores, including themes, settings, and troubleshooting.
- Web Development & Design: Proficiency in HTML, CSS, and basic JavaScript; experience with Liquid is a plus.
- Cross-Functional Collaboration: Proven ability to work with marketing, customer service, finance, and operations teams.
- Problem-Solving & Troubleshooting: Strong skills in diagnosing and resolving site issues, checkout errors, and order processing problems.
- ERP & Systems Knowledge (a plus): Familiarity with ERP, OMS, and fulfillment processes for seamless backend operations.
- Communication & Project Management: Strong written and verbal communication skills with excellent attention to detail.
- Ability to reason logically and make sound decisions.
- Ability to perform under stress.
- Ability to simultaneously address multiple complex problems.
Inspiring Company Culture – Help one another, never stop improving, lead by example, own your work, and have fun together.
Rest & Relaxation – Paid vacation, sick allowance, company-paid holidays and some flexible work schedules
Comprehensive Health Benefits - Medical, Dental, Vision, Health Savings Accounts, and Wellness Programs
Preparing for your Future - 401K company match
Employee Resource Groups – Employee-led social committee to promote employee wellbeing and cross-functional collaboration along with community awareness, impact, and support of a culture where everyone belongs.
About Travelpro
At the heart of Travelpro® is a man who knew more about travel than most. As a commercial airline pilot, Bob Plath crisscrossed the globe a thousand times, always with suitcase in tow. He saw what happened to luggage over time and the toll in took on the traveler hauling it. Bob thought there had to be a better way. Dedication is at the heart of our success. At Travelpro®, we believe that a company is only as good as its people, and when associates are treated as the greatest asset, the worth of the company is magnified. We demonstrate this by fostering individual achievement, recognizing contributions, and rewarding excellence. With customers as our focus and people as our priority, even the sky is no limit.
Travelpro is drug-free workplace, and an equal opportunity employer committed to diversifying its workforce. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
