Job Description
Job Description
Founded in 1924, Travers Tool Co., Inc. is a trusted partner for industrial and metalworking businesses nationwide. With locations in New York, South Carolina, and California, we offer extensive product selection, expert technical support, and superior customer service. We are a family-owned, people-first company that values integrity, teamwork, and continuous improvement.
Why Join Travers Tool?
- Growth Opportunities : Many team members have advanced from entry-level roles to leadership positions through mentorship and training.
- Collaborative Culture : Teamwork and camaraderie are at the core of our operations.
- Supportive Environment : Employees consistently describe Travers as family-oriented, with approachable and understanding management.
Role Overview
Increase profit margin by driving share of wallet in assigned territory by targeting assigned customers, identifying new opportunities and building relationships.
Key Responsibilities
Revenue Growth :
Continually meeting or exceeding daily and monthly targets with respect to call volume and margin sales.Drive revenue managing an assigned account deck and develop relationships with multiple contacts within that assigned account base.Leveraging sales process with assigned strategic accounts to drive retention and share of wallet growth.Identify new business opportunities to expand the scope of Travers Tool Co. products / services for your accounts and own these opportunities from lead to close.Establish and manage a pipeline of growth opportunities to drive share and revenue growth.Act as liaison between customers, sales, vendors, tech team, and accounting to quickly resolve general inquiries & issues.Knowledgeable of entire Sales Lifecycle and demonstrate effective issue resolution, retention, and closing techniques.Ability to present multiple solutions to customers and emphasize the features of the products to highlight how they solve the customers’ problems across a variety of Travers Tool Co Products / Services.Territory Planning :
Act as the voice of the customer by monitoring competitor products, sales and marketing activities.Provide insights on the overall market, trends and new product developments.Develop and present a semi-annual business plan for assigned accounts.Data Management :
Properly execute all CRM activities such as logging calls, emails, tasks and new opportunities.Leverage company BI tool and CRM to establish a call purpose.Accurately maintain customer pricing agreements in the ERP system and enter quotes and orders as needed.Special projects as assigned by the department manager.Qualifications
2 years of B2B customer service or sales preferred.Industry experience preferred and related product knowledge is essential.Proven track record of customer relationship development, referral generation, organizational and time management skills.Successful history of analytical, sales and negotiating skills with strong attention to detailAbility to sell value to differentiate Travers Tool Co. from the competitionExcellent follow up skillsStrong written and verbal communicationsDecision Making and Problem SolvingComputer proficiency and intermediate knowledge of MS Word, Excel and Outlook.Knowledge application and use of Customer Relationship Management (CRM) tools is preferredReady to Build Your Career?
Join Travers Tool Co., Inc., a company with 100 years of success, and be part of a team shaping the future of industrial distribution.
