Demo

Customer Account Specialist

Travers Tool
Duncan, SC Full Time
POSTED ON 1/9/2025
AVAILABLE BEFORE 4/9/2025

Founded in 1924, Travers Tool Co., Inc. is a trusted partner for industrial and metalworking businesses nationwide. With locations in New York, South Carolina, and California, we offer extensive product selection, expert technical support, and superior customer service. We are a family-owned, people-first company that values integrity, teamwork, and continuous improvement.

Why Join Travers Tool?

  • Growth Opportunities : Many team members have advanced from entry-level roles to leadership positions through mentorship and training.
  • Collaborative Culture : Teamwork and camaraderie are at the core of our operations.
  • Supportive Environment : Employees consistently describe Travers as family-oriented, with approachable and understanding management.

Role Overview

As a Customer Account Specialist, you'll provide exceptional service, ensure seamless order processing, and collaborate with the sales team to foster strong customer relationships.

Key Responsibilities

  • Order Management : Process orders via phone, email, and online platforms with accuracy and efficiency.
  • Customer Support : Address inquiries related to products, order status, and returns while maintaining high service standards.
  • Sales Collaboration : Partner with sales representatives to drive repeat business and support initiatives.
  • Issue Resolution : Troubleshoot and resolve customer concerns to ensure satisfaction.
  • Product Guidance : Assist customers with product selection and coordinate with vendors for detailed solutions.
  • Qualifications

  • High school diploma or equivalent.
  • Strong communication and problem-solving skills.
  • Ability to manage multiple tasks independently or within a team.
  • Detail-oriented and proactive with a focus on customer satisfaction.
  • Ready to Build Your Career?

    Join Travers Tool Co., Inc., a company with 100 years of success, and be part of a team shaping the future of industrial distribution.

    If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
    Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

    What is the career path for a Customer Account Specialist?

    Sign up to receive alerts about other jobs on the Customer Account Specialist career path by checking the boxes next to the positions that interest you.
    Income Estimation: 
    $40,894 - $49,994
    Income Estimation: 
    $47,314 - $59,730
    Income Estimation: 
    $49,077 - $63,474
    Income Estimation: 
    $35,979 - $45,091
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $41,527 - $53,091
    Income Estimation: 
    $47,809 - $60,449
    Income Estimation: 
    $59,001 - $77,833
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $73,754 - $99,306
    Income Estimation: 
    $98,363 - $136,806
    View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

    Not the job you're looking for? Here are some other Customer Account Specialist jobs in the Duncan, SC area that may be a better fit.

    Underage Purchaser

    CES, LLC - Additional Account, Duncan, SC

    Customer Relations Specialist

    Orkin LLC, Gaffney, SC

    AI Assistant is available now!

    Feel free to start your new journey!