Information Technology (IT) Technician

Traverse City is a destination town located in beautiful Northern Lower Michigan along the shores of East Grand Traverse Bay and West Grand Traverse Bay, both of which flow into Lake Michigan. This area is known for its beaches and extensive outdoor recreational opportunities and has been featured in publications such as Midwest Living, The New York Times, Forbes Magazine, National Geographic and also on Good Morning America.

Become One of Our Valued Team Members:

Under the general supervision of the Chief Information Technology Officer, manages end user hardware devices, installs and updates software applications and provides technical support to end users on hardware and application problems for Traverse City Light & Power, which includes Traverse City Light & Power Fiber, (Utility). This position will also assist in maintaining and supporting the utility’s computer and network infrastructure along with performing a variety of evaluation, maintenance, installation, and training tasks to ensure performance meets utility and user requirements.

Essential Job Functions:
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

• Recommend, schedule and perform software and hardware improvements, upgrades, updates, patches and reconfigurations.
• Install, configure and maintain personal computers, workstations, and other related equipment.
• Provide technical support for all utility printers, copiers, and fax machines
• Assist the Senior System Network Administrator and System Network Administrator with installation and configuration of computer networks such as LAN, WAN, WIFI, PBX/VOIP, Datacenter, Camera System, Security Systems, and Communication Systems.
• Assist the Senior System Network Administrator and System Network Administrator with installation and configuration of server infrastructure including server and SAN virtualization, hardware, and maintenance.
• Assist the Senior System Network Administrator and System Network Administrator with network security; including deploying and maintaining firewalls, managing file and permissions, and file system integrity.
• Provide help desk support to all end users along with keeping software applications updated and secure.
• Develop and conduct various training programs for system users to improve user skills, productivity, and accuracy. Educate and inform staff on security issues and common security protection methods.
• Investigate user issues, identify their source and determine, test, implement and document solutions. Assist the Senior System Network Administrator and System Network Administrator with troubleshooting network and server performance issues.
• Assist in the development and maintenance of back-up systems, tape libraries and offsite tape management programs.
• Keep abreast of technology changes and changes in the electric utility industry through attendance at conferences and meetings, contacts with other professionals, reading literature and participating in professional organizations.
• Perform other duties as assigned.

Required Knowledge, Skills, Abilities and Minimum Qualifications:
The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

• Educational requirements include a bachelor’s degree in computer science or related field. A combination of education and experience that provides the knowledge, skills and abilities necessary to successfully perform the duties of the position may be considered in lieu of a degree.
• Maintain a valid State of Michigan Vehicle Operator’s License.
• Extensive knowledge in common technical hardware and software support methods dealing with end user care.
• Knowledge of network and server systems, Cisco devices, Windows Server, Active Directory and server monitoring, backup software, virtualization, service packs, patches and system analysis.
• Analytical skills: demonstrated aptitude for identifying and resolving problems utilizing critical thinking and logical reasoning. Ability to analyze information and recommend corrective courses of action, both verbally and in writing.
• Knowledge of applicable data privacy practices and laws is necessary.
• Ethical conduct: demonstrated ability to maintain a high level of confidentiality and discretion.
• Ability to work evenings and weekends onsite or via remote access in response to the needs of the system is required.
• Demonstrated ability to work effectively under stress; work within deadlines and changes in work priorities.
• Excellent communication skills: present technical and non-technical information clearly and effectively both orally and in writing to a variety of stakeholders.
• Ability to establish effective working relationships and use good judgment, initiative and resourcefulness when dealing with employees, contractors, other public utility professionals, customers and the public.
• In addition to the above-mentioned requirements, this position requires the ability to read, write, speak and understand the English language as necessary for the position; the ability to follow written and oral instruction; and be physically and mentally able to perform the essential duties of their position. Regular, consistent, and predictable attendance is also required.

Preferred Qualifications

• Certifications in MCP, MCSE, A , CCNA, and/or CCNP.

Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands and fingers, talk and hear. The employee must be able to squat, stoop or kneel. The employee must occasionally lift and/or materials of moderate weight. The employee is regularly required to communicate in person and by telephone, read regular and small print, sit, use limited mobility in an office setting, use manual dexterity to type and enter data, and use sight to read and prepare documents and reports.

While performing the duties of this job, the employee regularly works both indoors and outdoors and regularly drives a motor vehicle between work sites. The employee may work near moving mechanical equipment. The noise level in the work environment varies from quiet to loud.

Employees shall maintain a permanent and bona fide residence in a location that allows for a response time to the Service Center within no more than 60 minutes under normal driving circumstances within 6 months of employment.

TCL&P is an Equal Employment Opportunity Employer
A diverse team makes a strong team. As an Equal Employment Opportunity employer, we are strongly committed to creating a dynamic and equitable workforce that mirrors the community and world that we serve. TCL&P encourages people from all backgrounds to apply.

Ideal Candidate - Information Technology - Computer Technician - Computers - Electrical - Energy - utility - GIS Analytics - Technician

Job Type: Full-time

Pay: $28.74 - $43.11 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $29 - $43