What are the responsibilities and job description for the Customer Experience Coordinator position at Traverse Hospitality?
Company Overview
Traverse Hospitality is a leading property management company in the Colorado mountains, dedicated to delivering exceptional guest experiences across its portfolio of over 100 properties.
Job Description
The Guest Experience Manager will play a critical role in ensuring customer satisfaction and effective communication, providing exceptional customer service, conducting training for staff, and monitoring reviews on a daily basis.
Required Skills and Qualifications
- Fostering Customer Satisfaction and Loyalty through Exceptional Service Delivery
- Effective Communication and Interpersonal Skills
- Staff Training and Development
- Multi-Tasking and Adaptability in a Fast-Paced Environment
- Previous Experience in Hospitality or Guest Services
