What are the responsibilities and job description for the Guest Experience Manager position at Traverse Hospitality?
Company Description
Traverse Hospitality, is a property management company that focuses on providing the best guest experience. We manage over 100 properties in the Colorado mountains.
Role Description
This is a full-time remote Guest Experience Manager located in Vail, Colorado. The Guest Experience Manager will be responsible for ensuring customer satisfaction, effective communication, providing exceptional customer service, conducting training for staff, and monitoring reviews on a daily basis. In addition, helping the on the ground teams when needed.
Qualifications
- Customer Satisfaction, Customer Service, and Guest Experience skills
- Managing team members
- Effective communication skills
- Training abilities
- Previous experience in hospitality or guest services
- Strong organizational and problem-solving skills
- Ability to work well in a team environment
- Multi tasking skills as you will be wearing many hats
Work Schedule
- Wednesday to Sunday
- 9am-5pm
Salary : $60,000 - $80,000
