What are the responsibilities and job description for the Hospitality Team Lead position at Traverse Hospitality?
Role Overview
The Guest Experience Manager at Traverse Hospitality is a key member of our hospitality team, responsible for delivering exceptional guest experiences across our portfolio of properties.
Duties and Responsibilities
- Manage and maintain positive relationships with guests, addressing their needs and resolving issues promptly
- Conduct regular training sessions with staff to enhance their knowledge and skills in providing exceptional customer service
- Monitor guest feedback and reviews, identifying areas for improvement and implementing changes as necessary
