Service Manager at Travis Electrical Service

Service Manager at Travis Electrical Service

Full-Time, Exempt, In-person

Salary: starting at $65K, based on experience

Are you ready to take your leadership skills to the next level and be part of a company that values trust, excellence, service, and teamwork? Travis Electrical Service (TES), a family-owned and operated business, is looking for an enthusiastic and driven Service Manager to lead our dynamic service team in Middle Tennessee.

Why Choose TES?
At TES, we’re more than just an electrical contractor. We’re committed to being the best in the business, serving our community with integrity and professionalism while creating a supportive and high-quality workplace for our employees. If you’re passionate about fostering growth, inspiring teams, and delivering exceptional results, we want to hear from you!

What You’ll Do:
As our Service Manager, you’ll be at the heart of our service operations, ensuring our team delivers top-notch customer experiences and meets performance goals. Your day-to-day will include:

• Coaching and mentoring service technicians to enhance their technical and customer service skills.
• Overseeing scheduling, quality control, and resource coordination for field operations.
• Managing department KPIs and budgets to ensure efficiency and profitability.
• Conducting ride-alongs, performance reviews, and providing regular feedback to your team.
• Addressing customer concerns and maintaining our reputation for outstanding service.

What We’re Looking For:
We’re searching for a self-starter with strong leadership, problem-solving, and customer service skills. You’ll thrive in this role if you:

• High school diploma/GED required.
• Self-starter, reliable, flexibility with hours
• 3 years experience in management
• Strong customer service and leadership skills
• Ability to manage difficult or emotional customer situations, communicating with the appropriate manager for resolution
• Ability to perform basic math and to compute rate, ratio, and percent
• Ability to build positive team spirit
• Ability to solve practical problems and deal with variables in situations where only limited standardization exists.
• Excellent interpersonal communication skills on a professional and technical level
• Able to work both independently and as part of a team
• Strong knowledge of Microsoft Excel, Word and PowerPoint
• Telephone etiquette and working knowledge of email systems
• Ability to develop tools that create efficiencies within department
• Public Speaking, required
• Bilingual a plus, not required

Working Environment:

• Portions of this job will be conducted in the office, in the field on jobs and ride along, and afterhours remote as needed.
• Work location includes all our service area
• Dress code is business casual as per the company office dress code policy

Schedule:

• Service manager schedule of 6:45 AM minimum to end of last call, Monday to Friday. The workday is concluded upon completion of the last scheduled call for your team. There is not a set end time for the day. Salaried managers are expected to work a minimum of 8 hours per day, with a minimum 45 hour work week.
• Be available within 15 minutes by phone at all times for client follow ups and technician needs, other than scheduled vacations or holidays.
• Some travel to conferences and training may be required

Why Join Us?

• Competitive Pay with a Company Vehicle and Quarterly Bonus Opportunities
• Medical, Dental, Vision & Life Insurance
• 401K Company Match
• 6 Paid Holidays & PTO
• Continual Training & Education
• Professional Development
• Growth Opportunities
• A Positive Team Environment!

Physical Demands:

• Frequent speaking, listening using a headset or similar device as needed by the candidate, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
• Ability to work a minimum of 45 hours per work week and up to 12 hours per day if needed

Additional Requirements

• Must have a valid Driver License and clean driving record

• Must be able to successfully pass a drug test and background check

Are You Ready to Lead?
If you’re excited about the opportunity to lead a high-performing team and grow with a company that values your skills, apply today! Together, let’s continue to make TES the premier electrical contractor in Middle Tennessee.

Travis Electrical Service, LLC is an equal opportunity employer. All applicants are considered without regard to race, age, color, gender, ethnic group, national origin, religion, citizenship, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition.

Salary : $65,000