What are the responsibilities and job description for the Customer Support Representative position at TRC Talent Solutions?
Virtual Customer Contact Center Support Representative
Are you ready to work from anywhere and be a key player in providing top-notch customer service? TRC is looking for enthusiastic and self-motivated individuals to join our client's fully virtual team as Customer Contact Center Support Representatives. If you're passionate about connecting with people, solving problems, and helping customers with their needs—all from the comfort of your own space—we want to hear from you!
About the Role:
As a Virtual Customer Contact Center Support Representative, you'll be the friendly voice answering inbound calls, assisting with order placements, and ensuring our customers feel valued every step of the way. You'll also have the opportunity to upsell and cross-sell products, providing solutions that exceed expectations.
What You'll Do:
- Answer Inbound Calls: Engage with customers for order placements, inquiries, and support.
- Upsell & Cross-Sell: Offer additional products and solutions tailored to customer needs.
- Manage Customer Data: Keep our customer database updated with precision and care.
- Provide Exceptional Service: Demonstrate urgency, creativity, and a “go the extra mile” attitude in every interaction.
- Efficient Order Processing: Ensure accurate order entry and timely maintenance of customer records.
- Overcome Challenges: Ask probing questions, overcome objections, and resolve customer issues with a positive mindset.
What We’re Looking For:
- High School Diploma or equivalent.
- At least 6 months of customer service experience (either over the phone or in-person).
- Professional and friendly telephone etiquette.
- Basic computer skills, including a typing speed of at least 30 words per minute.
- A problem-solver who thrives in a fast-paced digital environment.
- Reliable attendance and punctuality are a must.
- Preferred Personal Qualities:
- A strong work ethic and dependability.
- A positive, self-motivated attitude with the ability to work independently.
- Excellent communication skills and a team-oriented mindset.
- A passion for providing outstanding customer experiences
Schedule & Flexibility:
Flexibility is key in this role! You'll need to be available during the following hours:
- Monday to Friday: 8:00 AM – 8:00 PM
- Saturday: 8:00 AM – 4:30 PM
- 4 weeks of mandatory training - no missed days
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
