What are the responsibilities and job description for the Quality Assurance Specialist position at TRC Talent Solutions?
TRC Talent Solutions is seeking a Quality Control Specialist for our client in Richardson, TX!
Position Overview:
The Quality Control Specialist will be responsible for analyzing and resolving all draft, audit, and transaction challenges needed in the best interest of the client and business. This agent may also assist in account underwriting, verification, and approvals when needed. This individual will perform continual data entry processes in a high-volume, fast-paced environment and must be detail oriented and demonstrate accuracy. The Quality Control Specialist will report to the Quality Control Manager.
Duties and Responsibilities:
- Update drafts per clients' requests
- Research client files to identify transactional issues with payments and performance fees.
- Process requests from third parties related to clearing, pending, cancelling, and modifying creditor settlement payments.
- Contact creditors if the account was sold to another collection agency and attempt to reestablish the previous agreement.
- Process scheduled payments of negotiated settlements as well as audit for accuracy.
- Send refund or referral fees requests to the accounting department.
- Other duties as required to support department operations.
Required Qualifications:
- High School Diploma or Equivalent (Required)
- 1-2 years' experience in a financial industry (collections, payment processing, mortgages, claims reconciliation) preferred
- Must be detail oriented.
- Must have good problem-solving skills.
- Must demonstrate strong communication skills to work effectively with others.
- Proficiency in Microsoft Office, SharePoint, Windows OS, and CRMs
- Bilingual (English/Spanish) a plus.
Physical and Mental Requirements:
- Impeccable written and oral communication
- Successful track record in a thriving, fast-paced environment
- Able to sit, stand and walk for extended periods of time
- Ability to lift up to 10lbs
- Ability to concentrate on details, work under deadline pressures, apply sound logic and judgement, and prioritize tasks and responsibilities
