IT Intern

~ WE CREATE WINNING EXPERIENCES ~

*Pay Rate*

$14.25 an hour

SUMMARY: A temporary, seasonal position to enable comprehensive, on-the-job training that satisfies internship requirements. Responsible for a high level of guest service as described in your departments guest service standards.

As an Intern for the Information Technology Division, you will learn multiple disciplines across departments including Help Desk, Network, Systems, and Applications. During this process, you will have access only to the area that is the focus during that time.

While you are in each department the supervisors of the department and the I.T. Security team will monitor your work. The I.T. Security team and the I.T. Director will review any potential issues with separations of duty.

Responsibilities

• Perform day-to-day tasks to support assigned area with meeting business needs while satisfying internship requirements
• Complete special projects to support assigned area with meeting business needs while satisfying internship requirements
• Provide accurate and consistent support in assigned department
• Log, troubleshoot, diagnose, assign track and follow up on Help Desk calls and requests
• Facilitate the problem solving process between the end user and IT staff in order to expedient problem resolution
• Escalate issues as appropriate
• Provide end user support of hardware and software systems
• Maintain, review and update department documentation, problem and solution documentation and procedures and processes
• Maintain files for IT service requests
• Ensure proper protocols are followed for all submitted requests
• Track application and system documentation as well as training materials
• Monitor the Help Desk ticketing system and ensure all work orders are assigned, updated and handled according to Help Desk procedures
• Manage assigned applications (at multiple Treasure Island and Prairie Island locations) including installation, implementation, documentation, maintaining, supporting and troubleshooting
• Conduct testing on systems and document results
• Collaborate with other IT staff and vendors to provide support
• Create, monitor and process user requests following established procedures
• Assist and mentor help desk staff and ensure help desk coverage
• Assist in troubleshooting spreadsheets, databases and other office productivity tools
• Administer and maintain Active Directory (AD, GPOs, OUs, DCs), Exchange, SCCM, DNS and DHCP
• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors and resource monitoring ensuring system architecture components work together seamlessly
• Assist Network Team in supporting and maintaining of the network infrastructure
• Install and upgrade computer components and software, manage virtual servers and integrate automation processes
• Configure and install various network devices and services (i.e. routers, switches, firewalls, VPN, Wireless)
• Specify hardware, software, topologies, communications standards and transmission media for the business goals of the organization
• Manage Data Center, including power and environmental requirements
• Specific duties for each intern may vary and are intended to provide a well-rounded perspective to satisfy internship requirements.
  
  

Qualifications

Required:

• High School Diploma/GED or equivalent experience
• Current enrollment in 2 or 4-year post-secondary educational program pursing a degree in a field of study related to the area where the internship is being performed
  
  

Preferred

• Previous guest service experience
  
  

Skills

Required:

• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Excellent verbal and interpersonal communication skills
• Excellent problem solving skills
  
  

~ Four reasons why our Team Members have chosen to stick around for 20 years!~

• The People – amazing to work with and to take care of.
• The Benefits – affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
• The Career – well-paying opportunities to develop and grow with or without a degree.
• The Little Things – Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!