Enrollment and Communications Specialist

TVCC is a comprehensive community college dedicated to promoting student success.

PAY - $19.00 (per hour) LOCATION - Ontario, Oregon
JOB TYPE – Full-time (non-exempt) DEPARTMENT – Student Services
DEADLINE – 5:00 pm 4-18-25 REPORTS TO – Director of Advising Services



Come work for us! Working for TVCC comes with many exciting benefits. With 11 annual
paid holidays, Friday’s off in the summer, Christmas break for all employees, generous
vacation and sick leave along with a great selection of medical, dental and vision plans to
choose from (for eligible employees and their dependents), retirement benefit (for eligible
employees) and much more, choosing to work for TVCC will be a great step in your career.
We invite you to apply and experience the benefits of a thriving community college that values
each employees’ contributions to its success!

A little about us… TVCC welcomes you to Ontario - where Oregon begins! TVCC was
founded in 1962 and is located on a 90-acre campus near the center of Ontario, Oregon.
TVCC currently employs around 150 full-time faculty and staff. TVCC’s campuses and
centers extend to several locations throughout Oregon and Idaho: Caldwell (Idaho), Burns
(Oregon), Snake River Correctional Institution, Warner Creek Correctional Facility, Eastern
Oregon Correctional Institute, Powder River Correctional Facility, and Two Rivers
Correctional Institution. Ontario is an agriculturally based city of over 11,000 people, with a
service area population of over 60,000. Ontario is situated in the Treasure Valley and
located about 60 miles west of Boise, Idaho. The Treasure Valley offers many outdoor
opportunities for the entire family, including fishing, boating, hunting, camping, skiing and
sightseeing.

POSITION SUMMARY: Under the general supervision of the Director of Advising Services,
performs a variety of responsibilities related to Enrollment Services at Treasure Valley
Community College including providing a wide range of professional and proactive customer
services in an environment that is busy and fast-paced, and clerical support to the
Admissions office. Coordinates with other Student Services areas to facilitate the smooth
transition of prospective and current students in the enrollment process through effective
communication within multiple modalities and channels. Refers general public and students
to appropriate college resources.

RECRUITMENT ANNOUNCEMENT
ENROLLMENT AND COMMUNICATIONS

SPECIALIST

QUALIFICATIONS
MANDATORY: Associates degree and at least 2 years of experience in customer service.
Demonstrated ability working successfully under pressure and meeting deadlines. A working
knowledge of word processing, database and/or spreadsheet application is required. Ability
to interact with a highly diverse population in a positive and courteous manner. Strong
written and oral communication skills. Ability to keep accurate records and maintain
confidentiality. Ability to operate standard office equipment. Ability to multi-task in a high
traffic/busy environment. Must be or become familiar with policies and programs related to
department served. Must be able to deal tactfully with the public both in person and via
telephone; maintain cooperative effective working relationships with faculty, staff and
students; and actively support a teamwork environment.

PREFERRED: Bachelors degree and at least 3 years of experience in Higher Education
Student Services Experience in Salesforce, Jenzabar, and Powerfaids is preferred.
Preference given to those who are bi-lingual in English- Spanish.

ESSENTIAL FUNCTIONS
Acts as the primary point of contact for students in processing admissions and registration
related documents, and financial aid information and processes. Act as the primary cashier
for students and the first point of contact for all inquiries relating to the College.

Assist prospective students, current students, staff, faculty, and the public by providing
general information regarding program availability, requirements, college admission
policies, and other functions of the Student Services Center.

Assist prospective students with information on application materials for admissions and
financial aid, including helping students fill out FAFSA and Student Loan documents online.
Receive application materials and check for completeness. Assist students with registration,
add/drops, and student withdrawals.

Support the direct admission of dual credit students through the college admission process.

Work closely with other departments to ensure consistent and accurate communication.

Use Jenzabar and Salesforce to track and manage student interactions, ensuring
personalized and timely communication.

Assist students with financial aid applications and process navigation.

Work with the Financial Aid department to identify communication opportunities with
prospective students who have submitted financial aid information but have not submitted
an application for admission.

Identify admitted students who have no record of a submitted FAFSA application and
develop and execute communications to notify students of those deadlines and processes.

Identify and support student services departments in communication campaigns to support
new student enrollment, retention, and completion initiatives.

Work with the Registrar’s Office to ensure communication is going out in a timely and
accurate manner.

Answer questions in person, via the Internet, U.S. mail or by phone regarding college
policies and procedures including but not limited to Admissions, Advising, Registration, New
Student Orientation, Financial Aid, Testing and other student services. Refer students as
appropriate.

Active participation during each registration period to assist with problems and questions.

Provide proactive services to a diverse population including non-native speakers,
international students, high school students and other community members whose needs
and interests vary.

Schedule necessary follow-up appointments/visits for prospective students or other
interested individuals for the following: campus tours, admission, advising, financial aid,
housing or other appropriate appointments.

Under the direction of immediate supervisor review and follow processes.

Performs office support duties which may include scanning documents; distributing and
processing of mail; updating and ordering admissions/registration publications and various
office supplies; maintaining office area by updating signs and ensuring adequate supply of
any relevant literature; and process returned mail for bad addresses.

Gather information from students in order to understand and evaluate individual
circumstances; interpret relevant policies, procedures and guidelines to determine the
appropriate referral for further assistance as necessary.

Provide information to students regarding the availability of classes; enrollment and class
status; participation; waitlist; and location of classes. Notify students of registration dates,
withdrawal deadlines and drop/billing dates.

Provide back-up for the Admissions office by processing admissions applications; campus
tours; input student admissions and placement testing information into the college’s student
information system; support recruitment efforts by maintaining recruitment materials,
information packets and other recruitment and advising mailings; data entry of interest
cards and application forms.

Abide by federal, state, local and institutional policies. Perform all functions within
compliance of the above restrictions as well as within FERPA (Family Educational Rights and
Privacy Act) compliance.

Maintain up-to-date knowledge of programs, college policies, and procedures.

Other duties as may be assigned.

TERMS OF EMPLOYMENT
This is a full-time, Classified, hourly (non-exempt) position.

BENEFITS
Benefits include medical insurance for employee and eligible dependents, Oregon retirement
plan, vacation earned at a rate of 6.67 hours per month (80 hrs per year) and sick leave
earned at a rate of 8 hours per month.

APPLICATION PROCEDURE
A complete application file consists of the following:

• A letter of interest stating how you are qualified to perform the duties of the position
• A resume
• College transcripts, if any (copies are acceptable at this time)
• A TVCC application for employment. A pdf fillable application may be downloaded at

OAR 839-006-0445 and OAR 839-006-0450(3)

APPLICATION SUBMISSION: All application materials should be submitted or mailed to:
HR@tvcc.cc or Human Resources, Treasure Valley Community College, 650 College
Boulevard, Ontario, OR 97914.

NOTE: If you are unable to supply any requested application information by the deadline, please notify
the HR office, otherwise your application may be deemed incomplete and will not be considered
further. Materials submitted with the application become the property of TVCC and will be retained in
accordance with employment procedures.

The College reserves the right to reject all applicants and ask for a re-opening of the position or make
a direct appointment.