Help Desk Technician

TVCC is a comprehensive community college dedicated to promoting student success.

PAY - $17.00 per hour LOCATION - Ontario, Oregon
JOB TYPE – Full-time (non-exempt) DEPARTMENT – Information Support Services
DEADLINE – Open Until Filled REPORTS TO – ISS Director



Come work for us! Working for TVCC comes with many exciting benefits. With 11 annual
paid holidays, Friday’s off in the summer, Christmas break for all employees, generous
vacation and sick leave along with a great selection of medical, dental and vision plans to
choose from (for eligible employees and their dependents), retirement benefit (for eligible
employees) and much more, choosing to work for TVCC will be a great step in your career.
We invite you to apply and experience the benefits of a thriving community college that values
each employees’ contributions to its success!

A little about us… TVCC welcomes you to Ontario - where Oregon begins! TVCC was
founded in 1962 and is located on a 90-acre campus near the center of Ontario, Oregon.
TVCC currently employs around 150 full-time faculty and staff. TVCC’s campuses and
centers extend to several locations throughout Oregon and Idaho: Caldwell (Idaho), Burns
(Oregon), Snake River Correctional Institution, Warner Creek Correctional Facility, Eastern
Oregon Correctional Institute, Powder River Correctional Facility, and Two Rivers
Correctional Institution. Ontario is an agriculturally based city of over 11,000 people, with a
service area population of over 60,000. Ontario is situated in the Treasure Valley and
located about 60 miles west of Boise, Idaho. The Treasure Valley offers many outdoor
opportunities for the entire family, including fishing, boating, hunting, camping, skiing and
sightseeing.

POSITION SUMMARY: This position assists users with computer-related issues/problems.
Level 1 skill level is basic computer desktop support done by a computer technician in
training with little or no experience; they cannot work independently and require close
instruction while gaining experience.

QUALIFICATIONS
MANDATORY: High school diploma or equivalent, plus specialized courses in computer
electronics or related field, or related experience and training which demonstrates the

RECRUITMENT ANNOUNCEMENT
HELP DESK TECHNICIAN

knowledge, skills and abilities to perform the duties of the position. Broad knowledge of
Microsoft operating systems, basic networking principles, and email client requirements;
integrated office suites (e.g. Word, Excel); hardware installation, troubleshooting, and
repair procedures; and software configurations. Experience repairing, replacing, or
maintaining computers and network systems. Able to train technology users, and diagnose
and resolve technology problems; communicate effectively verbally and in writing,
establishing and maintaining open lines of communications with the user community.

PREFERRED: Possess A certification, Microsoft Certified Professional. Bachelor’s degree in
Computer Science. Bilingual in English-Spanish.

ESSENTIAL FUNCTIONS
Answer phone and email to investigate and respond to user questions and problems
encountered with hardware/software. Analyze and correct problems. Assist users in the
use of software, hardware, and network systems. Provide PC software and hardware
support services to users. Maintain software and hardware inventory for supported users.

Install, configure and maintain workstation computers and other related hardware
components, network cards and software.

Document system procedures and may train other personnel in the department to function
as a backup.

Arrange for return of defective parts and warranty service to manufacturer or supplier.

Provide assistance to faculty in the delivery of video conferencing classes.

Other related duties as may be assigned.

TERMS OF EMPLOYMENT
This is a full-time, Classified, hourly (non-exempt) position.

BENEFITS
Benefits include medical insurance for employee and eligible dependents, Oregon retirement
plan, vacation earned at a rate of 6.67 hours per month (80 hrs per year) and sick leave
earned at a rate of 8 hours per month.

APPLICATION PROCEDURE
A complete application file consists of the following:

• A letter of interest stating how you are qualified to perform the duties of the position
• A resume
• College transcripts, if any (copies are acceptable at this time)
• A TVCC application for employment. A pdf fillable application may be downloaded at

OAR 839-006-0445 and OAR 839-006-0450(3)

APPLICATION SUBMISSION: All application materials should be submitted or mailed to:
HR@tvcc.cc or Human Resources, Treasure Valley Community College, 650 College
Boulevard, Ontario, OR 97914.

NOTE: If you are unable to supply any requested application information by the deadline, please notify
the HR office, otherwise your application may be deemed incomplete and will not be considered
further. Materials submitted with the application become the property of TVCC and will be retained in
accordance with employment procedures.

The College reserves the right to reject all applicants and ask for a re-opening of the position or make
a direct appointment.