Help Desk

POSITION SUMMARY: This position assists users with computer-related issues/problems. Level 1 skill level is basic computer desktop support done by a computer technician in training with little or no experience; they cannot work independently and require close instruction while gaining experience.

QUALIFICATIONS

MANDATORY: High school diploma or equivalent, plus specialized courses in computer electronics or related field, or related experience and training which demonstrates the knowledge, skills and abilities to perform the duties of the position. Broad knowledge of Microsoft operating systems, basic networking principles, and email client requirements; integrated office suites (e.g. Word, Excel); hardware installation, troubleshooting, and repair procedures; and software configurations. Experience repairing, replacing, or maintaining computers and network systems. Able to train technology users, and diagnose and resolve technology problems; communicate effectively verbally and in writing, establishing and maintaining open lines of communications with the user community.

PREFERRED: Possess A certification, Microsoft Certified Professional. Bachelor’s degree in Computer Science. Bilingual in English-Spanish.

ESSENTIAL FUNCTIONS

Answer phone and email to investigate and respond to user questions and problems encountered with hardware/software. Analyze and correct problems. Assist users in the use of software, hardware, and network systems. Provide PC software and hardware support services to users. Maintain software and hardware inventory for supported users.

Install, configure and maintain workstation computers and other related hardware components, network cards and software.

Document system procedures and may train other personnel in the department to function as a backup.

Arrange for return of defective parts and warranty service to manufacturer or supplier.

Provide assistance to faculty in the delivery of video conferencing classes.

Other related duties as may be assigned.

TERMS OF EMPLOYMENT

This is a full-time, Classified, hourly (non-exempt) position.

BENEFITS

Benefits include medical insurance for employee and eligible dependents, Oregon retirement plan, vacation earned at a rate of 6.67 hours per month (80 hrs per year) and sick leave earned at a rate of 8 hours per month.

APPLICATION PROCEDURE

A complete application file consists of the following:

· A letter of interest stating how you are qualified to perform the duties of the position

· A resume

· College transcripts, if any (copies are acceptable at this time)

· A TVCC application for employment. A pdf fillable application may be downloaded at www.tvcc.cc/hr/jobs.cfm

· If applicable, a completed DD Form 214 in order to establish veteran preference per OAR 839-006-0445 and OAR 839-006-0450(3)

APPLICATION SUBMISSION: All application materials should be submitted or mailed to: HR@tvcc.cc or Human Resources, Treasure Valley Community College, 650 College Boulevard, Ontario, OR 97914.

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation Package:

• Hourly pay

Schedule:

• Monday to Friday

Ability to Commute:

• Ontario, OR 97914 (Required)

Work Location: In person

Salary : $17