What are the responsibilities and job description for the Welcome Center Staff - Tomlinson South Meridian YMCA position at Treasure Valley Family YMCA?
The South Meridian Branch of the Treasure Valley YMCA is unlike any other in the country. Our 60,000-square-foot facility is part of a unique collaboration that combines family recreation, education, sports, literacy, and wellness care on a single campus called “The Hill.” Hand in hand with our partners—St. Luke’s Health System, the West Ada School District, and the City of Meridian—the South Meridian Family Y will help us build A BETTER US.
The Welcome Center Staff is responsible for creating a friendly, helpful, welcoming atmosphere for everyone as they enter the Y.
Schedule:
This is a part-time position averaging 15-20 hours per week. Schedule shifts are 4 hours and multiple shifts are available: Weekdays between the hours of 4:45am - 11:00am or 4:00pm - 9:00pm; and weekends between the hours of 7:00am - 6:00pm. Please indicate specific day/times of availability on your application. The Welcome Center is a fast-paced, highly social environment, that requires computer proficiency and the ability to stand for the duration of your shift. Ideal candidates will be successful multitaskers with excellent customer service and interpersonal communication skills.
Responsibilities:
- Develop intentional relationships and engage members.
- Serve as a point of contact for members, staff, volunteers, vendors, and guests, providing accurate information about Y programs, membership, financial assistance, policies, etc. Assist in connecting them to appropriate Y staff and programs.
- Use databases and software to create memberships, complete program registration, update member information, and check-in members and guests, maintaining appropriate confidentiality.
- Perform financial transactions accurately and maintain a balanced till.
- Resolve member concerns, resolve conflicts within scope of position, address safety concerns, and follow cancellation-saves procedures.
- Offer financial assistance in response to program and membership inquiries.
Qualifications:
- Previous customer service, sales, or related experience.
- Basic computer and office skills.
- Must be able to engage others in conversations and make all people feel welcome.
- Ability to respond calmly and quickly to safety and emergency situations.
- Must have good interpersonal and communications skills and be sensitive, adaptable, professional, and articulate when dealing with others.
- Must be able to maintain confidentiality.
Welcoming and Inclusion:
At the Y, we welcome everyone whose behavior adheres to our core values of caring, honesty, respect, and responsibility. We advance our cause by building a stronger and more equitable community where everyone has the opportunity to learn, grow, thrive, and reach their full potential with dignity. The Y is a force for building bridges among all people–regardless of ability, age, birthplace, cultural background, ethnicity, faith, gender, gender identity, ideology, income, race, or sexual orientation. The Y is for all.
How To Apply:
External candidates must complete an online application. If you have any questions regarding the position, please visit our website at www.ymcatvidaho.org or contact jobs@ymcatvidaho.org. All current and previous YMCA staff must apply through their UKG account, and updated resume and cover letter is recommended.
Please reach out to Jennifer Sloan at (208) 331-9622 ext 509 for more information.
