Crossroads Treatment Centers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. Crossroads is a family of professionals dedicated to providing the most accessible, highest quality, evidence-based medication assisted treatment (MAT) options to combat the growing opioid epidemic and helping people with opioid use disorder start their path to recovery. This comprehensive approach to treatment, the gold standard in care for opioid use disorder, has been shown to prevent more deaths from overdose and lead to long-term recovery. We are committed to bringing critical services to communities across the U.S. to improve access to treatment for over 26,500 patients. Our clinics are all outpatient and office-based, with clinics in Georgia, Kentucky, New Jersey, North and South Carolina, Pennsylvania, Tennessee, Texas, and Virginia. As an equal opportunity employer, we celebrate diversity and are committed to an inclusive environment for all employees and patients.

Day in the Life of an EHR Integrations Specialist

EHR Integration Management

• Oversee the integration of EHR systems (such as CareLogic, Medgen, Epic, Cerner, or similar) with other clinical, administrative, and financial systems used throughout the organization.

• Demonstrate a strong understanding of data interoperability principles, ensuring seamless exchange, interpretation, and integration of healthcare data across systems, while maintaining data integrity and supporting efficient clinical and operational workflows.

• Ensure proper data flow and integration standards between opioid treatment programs and ancillary systems, such as labs, pharmacy, and billing systems.

• Troubleshoot and resolve integration issues to minimize system downtime and workflow disruptions.

• Ongoing monitoring and fidelity of integrations impacting the EHRs and working with vendors.

System Design & Implementation

• Work closely with clinical and IT teams to design, test, and implement EHR system integrations that align with the organization’s clinical, operational and billing needs.

• Lead the integration of new modules, features, and third-party solutions into the EHR system, ensuring compliance with both internal and external standards.

• Assist in the planning and execution of EHR upgrades and ensure proper integration of updated systems with existing workflows and interfaces.

Clinical Workflow Optimization

• Collaborate with clinical staff to understand the needs of opioid addiction treatment and identify integration opportunities that will enhance care delivery.

• Work with teams to map out clinical workflows and recommend technology solutions that improve efficiency, reduce errors, and streamline processes.

• Ensure the EHR system is optimized for use in opioid treatment centers, including specific requirements for regulatory compliance, patient monitoring, and medication management.

RCM System Integration & Configuration

• Support the integration of RCM systems with the EHR platform, ensuring seamless data exchange between clinical, billing, and financial systems.

• Collaborate with IT and finance teams to configure RCM system settings that align with organizational billing processes, payer requirements, and regulatory standards.

• Ensure accurate and timely integration of payor data, billing codes, and claims information between the EHR and RCM systems for seamless claims submission and reimbursement processing.

Data Quality & Compliance

• Monitor the quality of data exchanged through EHR integrations to ensure accuracy, consistency, and compliance with healthcare regulations such as HIPAA and industry standards.

• Work with stakeholders to ensure that all data transferred from EHR systems meets security and privacy standards to protect patient information.

• Collaborate with the compliance team to ensure the system meets federal, state, and local regulations regarding opioid addiction treatment and clinical data sharing.

Collaboration & Project Management

• Collaborate with the IT department, clinical leaders, and external vendors to identify and prioritize integration needs based on operational and clinical objectives.

• Manage projects related to EHR system integration, from inception through implementation, ensuring that deadlines, budgets, and goals are met.

• Communicate regularly with project stakeholders to update on the progress of integration efforts and resolve any obstacles.

Location

• Remote with some travel to Corporate as needed (Greenville, SC).

Education and Requirements

• Bachelor's degree in health information management, Healthcare IT, or a related field (or equivalent experience).

• 3 years of experience working with EHR systems (Epic, Cerner, or similar) in a healthcare setting, specifically with system integration and data management.

• Strong understanding of clinical workflows in opioid addiction treatment programs, including:

  • Regulatory requirements

  • Patient care protocols

  • Medication management systems

• Experience working with integration tools and middleware platforms (e.g., Mirth, Cloverleaf, or Rhapsody) to ensure EHR system interoperability.

• Familiarity with data security protocols and privacy standards, including HIPAA compliance.

• Excellent problem-solving skills and the ability to quickly troubleshoot and resolve integration issues.

• Strong communication skills, both written and verbal, with the ability to collaborate effectively with cross-functional teams.

• Experience with project management, and familiarity with methodologies such as agile or waterfall.

• Certification in Health Information Management (e.g., RHIA, RHIT, or similar) or Certified Healthcare IT Specialist (CHIS) is a plus.

• Experience with opioid addiction treatment systems, including:

  • Medication-assisted treatment (MAT)

  • Patient management tools

• Knowledge of electronic prescribing, laboratory interface standards, and pharmacy systems.

Position Benefits

• Medical, Dental, and Vision Insurance

• PTO

• Variety of 401K options including a match program with no vesture period

• Life Insurance

• Short/Long Term Disability

• Paid maternity/paternity leave

• Mental Health Day

• Calm subscription for all employees