Order Processing Coordinator

Job brief

We are seeking a detail-oriented, organized individual to join our team as an Order Processing Coordinator. In this role, you will be responsible for processing incoming orders, ensuring accuracy and efficiency in data entry. As an Order Processing Coordinator, you will play a critical role in ensuring our customers receive their orders on time and with the correct specifications.

Responsibilities

• Accurately input customer orders into our ordering system, ensuring all information is correct and up-to-date.
• Respond to inquiries from customers regarding their orders and ensure they are resolved in a timely manner.
• Process orders in a timely and efficient manner to meet customer delivery expectations.
• Monitor order status throughout the fulfillment process and work with logistical personnel to ensure timely delivery.
• Printing pull sheets, manifests and invoices
• Printing variable labels and various product stickers
• Delivery Scheduling with internal and external resources
• Collaborate with various departments including sales, fulfillment, and packaging to ensure timely order fulfillment and delivery.
• Resolve any issues that arise with customer orders including changes, cancellations, or discrepancies.
• Maintain accurate data entry records and ensure the order processing system is updated in real-time.
• Participate in continuous process improvement initiatives to ensure maximum efficiency in the order entry process.

Competencies and Skills:

• High school diploma or equivalent required
• Minimum 1-year related data entry experience strongly preferred
• Fast and accurate data entry skills with 99% accuracy
• Excellent organizational and time management with the ability to independently manage and prioritize workload
• Must be highly detail, process, and quality oriented with a focus on thoroughness and accuracy
• Good verbal communication skills
• Familiarity with Microsoft Office Suite and other Windows-based or Mac computer applications and data programs
• Must be able to keep calm and perform in high-pressure, team-oriented atmosphere
• High level of integrity and discretion with an ability to responsibly handle sensitive and confidential information

If you are a self-starter with a strong work ethic, excellent attention to detail, and a passion for customer service, we encourage you to apply for this position. The Order Processing Coordinator will play a critical role in ensuring seamless order processing and quality customer experiences.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Work Location: In person

Salary : $18 - $21