What are the responsibilities and job description for the Front Office Supervisor position at Treehouse Sunnyvale, L.L.C.?
Grow with us...
Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.
POSITION OVERVIEW
While on duty, the Front Office Supervisor will supervise the operations of the front office and guest services. The Front Office Supervisor will provide support, training, and tools for the front office staff following SH Hotels and Resorts procedures. All responsibilities shall be carried out in a timely, accurate, and professional manner, in accordance with SH core values.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Supervises daily front office functions to sustain courteous and professional guest service levels
Resolve guest complaints in a satisfactory manner
Maximize daily room sales
Coordinate daily group arrival/departure preparation, special requests, room assignments and guest amenity programs, including the Mission program service standards.
Support and comply with company’s reservation program
Support and comply with the principles of the VIP Upgrade program
Follow up with front office staff on daily shift and individual duties
Perform verbal instruction and guidance compliant with the company’s policy
Complete daily public area walks and complete manager on duty reports
Support and comply with hotel policy and company policy in matters concerning accounting, credit and cash handling
Complete all items as listed on shift checklists
Responsible for maintaining front office/lobby appearance while on duty
Maintain proper collateral and supply inventory to support all appropriate front office activities
Coordinate relocation of guests when necessary
Various duties and projects as directed by hotel management
Support and comply with all company brand standards, including rewards program
Ensure Front Office complies with company’s fire and emergency procedures
Various duties and projects as directed by hotel management
Support and comply with all company brand standards, including Experience Rewards
Be knowledgeable of policies regarding personnel in accordance with Team Member Handbook and Brand SOPs
Ensures the environment in the Front Office supports our core values and encourages fun in the workplace
Provide inspirational leadership to enliven the Treehouse Vision and Values; provide Good-Natured Service and uphold our Brand Standards
QUALIFICATIONS & SKILLS
REQUIRED:
Previous hotel Front Office experience
Ability to satisfactorily communicate in English (speak, read, write)
Ability to accurately compute and manipulate mathematical calculations
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
Previous experience in cash handling preferred
Computer knowledge in Windows environment as well as proficiency in property management system
Ability to work a variety of varying schedules including early mornings, late nights, overnights, weekends and holidays
About us…
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:
- Designed by Nature work environment.
- Health & Wellness- Competitive Medical, Dental & Vision, and EAP program
- Retirement Planning
- Paid Personal Days
- Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!
- SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.
- Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!
About us...
Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a misson-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.
$28.00 - $31.00SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.
SH Hotels & Resorts is an Equal Opportunity Employer
Salary : $28 - $31
