Customer Success Associate

About Treehouse

Treehouse is a software-enabled installation platform for electrification projects. Our mission is to accelerate the decarbonization of the places we live and work by simplifying the electrification journey. By operating as a centralized, end-to-end partner, Treehouse helps companies scale electrification programs nationwide and deliver seamless, delightful installation experiences for customers.

About The Role

We are hiring a Customer Success Associate to join our team! This Customer Success Associate will ensure that the Treehouse journey is positive and seamless for all customers, from initial contact through to project completion. The ideal candidate will guide customers through their electrification project by providing ongoing and timely communication, promptly resolving customer issues, and managing internal and external resources to meet customer needs. This role involves working directly with end customers, installers, and internal stakeholders.

Responsibilities

The Customer Success Associate will:

• Act as the primary point of contact and provide pre-installation, installation, and post-installation support directly to customers.
• Oversee complex customer issues and escalations, working cross-functionally to resolve problems and ensure customer satisfaction while keeping the customer's perspective at the forefront.
• Leverage data, experience, and customer feedback to propose and implement process improvements in the customer journey.
• Support the Operations team in project-related activities, including permitting and inspection assistance, scheduling, and document management.
• Be an active contributor to the development and execution of the Customer Experience strategy.
  
  

Minimum Qualifications

Successful Customer Success Associate candidates will demonstrate:

• Bachelor’s degree (in lieu of degree, 4 years relevant experience).
• Two or more years of experience in customer success or customer experience management.
• Experience working with a customer relationship management (CRM) tool and related software/platforms.
• Experience with project and/or program management.
  
  

Preferred Qualifications

Additionally, successful Customer Success Associate candidates may demonstrate:

• Prior customer-facing experience in tech, service-based, or product-driven industries with strong ability to navigate technical concepts, problem-solving, and process-driven workflows.
• Exceptional verbal and written communication skills with an emphasis on interpersonal communication and collaboration.
• A passion for electrification and/or energy sustainability.
• Comfort with independence and ambiguity, a bias for action, learning quickly, context-switching, and frequent iteration.
• The ability to work cross-functionally, bringing together multiple teams to drive towards a common goal.
• Strong analytical and problem-solving skills, with the ability to use data to make decisions.
• The ability to thrive in a fast-past, early-stage company environment.
  
  

The salary range for this position is $60,000 - $75,000 annually. This is a good faith estimate of what Treehouse may pay for a new hire; actual pay may vary based on prevailing wages in geographic location and a candidate's knowledge, skills, abilities, related experience, education, certifications, and ability to meet required job qualifications.

Featured Benefits Include

• Medical insurance
• Vision insurance
• Dental insurance
• 401(k)
• Unlimited paid time off