Store Assistant - Temporary

About Treehouse:

At Treehouse, we work to create opportunities for young people in foster care to thrive. We believe that every young person impacted by foster care determines their own future and can build the life of their dreams. Treehouse seeks to hire passionate individuals who understand the power of young people, celebrate diverse voices and challenge themselves to do better. We are committed to providing opportunities for staff to learn and grow with the organization during an exciting time as we expand our services and reach statewide.

This is a temporary position from May - July. The salary for this position is set at $25.69 per hour and is not eligible for benefits.

Position Summary:

As part of the Material Resource team, the Store Assistant supports daily operations in Treehouse’s free retail space. This is an opportunity to work directly with Treehouse staff, donors, volunteers, and clients and ensure the needs of each stakeholder are being met. Creative, detail-oriented, and personable, the Store Assistant provides outstanding customer service to shoppers, processes incoming donations, and supports fulfillment of online requests for basic needs.

Essential Functions:

• Process, print and fulfill online store orders.
• Respond to client inquiries via phone and email.
• Sort, assess, tag, and organize donated inventory.
• Contribute to the maintenance of a clean, organized and functional space throughout the Store.
• Assist with volunteer task assignment and support.
• Conduct weekly inventory assessments.
• Check clients into and out of the Store providing excellent customer service throughout their experience in the space.
• Engage with volunteers, setting a welcoming, positive, and professional tone for interactions within the space.
• Maintain confidentiality of information.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Demonstrated ability to balance competing priorities and to problem solve.
• Strong relationship building and customer service skills.
• Self-directed with a strong sense of ownership and initiative.
• Ability to navigate competing priorities in a fast-paced environment.
• Deep commitment to racial equity and social justice and ability to effectively engage in candid conversations about diversity, equity, inclusion and justice.
• Demonstrated ability to build working relationships with individuals of various ages, cultures, socioeconomic backgrounds and abilities.
• Ability and aptitude to learn navigation technology necessary for successful day-to-day functioning in a business environment.
• Clear nationwide criminal background check and driving record background check.

Working Conditions:

• Part-time
• Typical schedule of 25-30 hours per week. Saturdays 8:30-2:30 required, and remaining hours can be negotiated as desired within: Tuesday – Friday 8:30-5:00.

Physical and Mental Requirements:

• Mental Requirements – Ability to reason logically and make sound decisions, to consider alternative and diverse perspectives, to communicate effectively both orally and in writing, to remain poised under all circumstances, and to interact effectively with people in a positive manner that creates confidence and trust.
• Physical Requirements – long periods of standing on concrete, moving to various work areas, talking on the phone, working with office/computer equipment, attending meetings and being at desk or table while listening, talking and taking notes. Must be able to regularly lift and carry up to 25 lbs. while handling donations and inventory.

DISCLAIMER:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.

Equal Opportunity Employer Statement:

Treehouse values diversity and it is expressed in all aspects of our work, from the individuals and communities we serve to our organizational culture, employees and volunteers. We understand that historic structural inequities have influenced each one of us, and we use this knowledge to deliberately cultivate the success of all people and treat everyone with dignity, humanity and respect.

Treehouse believes that our capacity to effect sustainable change is strengthened when diverse individuals, beliefs and perspectives are included. We model an institutional commitment to equity by investing resources at all levels and working toward measurable indicators of change.

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions. This commitment reflects our core belief in creating an inclusive environment that empowers all individuals to contribute fully and meaningfully to our mission.