Operations Manager

Job Title: Operations Manager

FLSA Status: Full-Time / Exempt

Department: OperationsReports To: Clinic Director / State Operations Director

Position Overview:

The Operations Manager (OM) is responsible for overseeing the daily operations of our ABA centers, ensuring efficient and effective service delivery both in-clinic and in-home. This role plays a critical part in managing scheduling, staffing, facility operations, and resource allocation. The OM collaborates closely with the Clinical Director and operations team to maintain high-quality service standards, regulatory compliance, and a positive workplace environment.

Key Responsibilities:

Operational Leadership:

• Provide strategic direction and leadership to optimize center operations.
• Develop and implement policies, procedures, and systems to enhance efficiency and productivity.

Staff Management:

• Recruit, train, supervise, and evaluate administrative and support staff.
• Foster a collaborative and growth-oriented work environment.

Facility Management:

• Oversee facility maintenance and repairs to ensure a safe and welcoming environment.
• Manage inventory and supplies to support daily operations.

Financial Management:

• Develop and oversee the center's budget, monitor expenditures, and identify cost-saving opportunities.
• Analyze financial reports to support informed decision-making and resource allocation.

Quality Assurance:

• Implement quality assurance measures to maintain compliance with industry standards and regulations.
• Monitor key performance indicators and outcomes to drive continuous improvement.

Stakeholder Communication:

• Act as the primary liaison for clients, families, staff, and external stakeholders.
• Facilitate communication between clinical and operations teams for seamless service coordination.

Compliance and Risk Management:

• Ensure adherence to all relevant laws, regulations, and accreditation standards.
• Develop risk management strategies to safeguard clients and staff.

Continuous Improvement:

• Identify opportunities for process optimization, innovation, and growth.
• Lead initiatives to enhance operational efficiency and customer satisfaction.

Technician Engagement and Cultural Integration:

• Serve as the primary contact for Behavior Technicians from onboarding through their tenure.
• Foster communication between Behavior Technicians and the company to address needs and concerns.
• Maintain employee bios to celebrate milestones, including birthdays, work anniversaries, and achievements.
• Manage and promote social media engagement to highlight accomplishments and build community.
• Drive team culture integration across Behavior Technicians, clinical staff, and operations teams.
• Maintain an 80% retention rate for Behavior Technicians, excluding those on performance plans, relocating, dismissed for administrative reasons, or promoted within the company.

Operational Support and Tracking:

• Track and manage BCBA credentialing and licensure compliance.
• Monitor and follow up on Behavior Technician hour conversions.
• Provide weekly reports on operational tasks, including credentialing, licensure, conversion, and temporary authorizations.
• Take proactive measures to ensure timely execution of all operational responsibilities.

Qualifications:

• Bachelor's degree in Business Administration, Healthcare Administration, or a related field (preferred).
• Active RBT Certification or willingness to obtain within the first 30 days of employment.
• Minimum of 2 years of experience in operations management, preferably in healthcare or behavioral health.
• Knowledge of Applied Behavior Analysis (ABA) principles (preferred).
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite and relevant software applications.

Benefits:

• Competitive salary based on experience.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Professional development opportunities.

The Treetop is committed to providing equal employment opportunity for all, regardless of race, creed, color, religion, age, sex, sexual orientation, gender identity, marital status, citizenship, disability, military status, veteran status, national origin, ancestry, genetic information, or any other legally protected attribute. The Company makes all of its decisions regarding recruitment, employment, placement, compensation, benefits, training, promotion, and discharge of personnel 7 Rev 5.2.23 without regard to legally protected attributes of the individual. The Company encourages the hiring, promotion, training, and advancement of the best-qualified individuals available. Each employee must give the Company's Equal Employment Opportunity policy his or her full support and help us create a work environment that is conducive to diversity and equal employment opportunity