What are the responsibilities and job description for the Reservations Agent position at Treetops Resort?
Job Details
Description
About Treetops Resort:
Nestled in the heart of northern Michigan, Treetops Resort offers a sanctuary for adventure and relaxation. Our award-winning destination is renowned for its exceptional hospitality, breathtaking landscapes, and a wide array of recreational activities. At Treetops Resort, we are committed to providing unforgettable experiences for our guests, whether they are seeking thrilling outdoor adventures or a peaceful retreat. Join our team and be part of creating memorable moments in a place where luxury meets the great outdoors.
About the Position:
In this position, you will be reporting to the Reservations Manager, and working in the sales department, providing guests with an easy booking experience for all resort accommodations. Providing spectacular customer service, answering inquiries, providing information on available opportunities, and completing bookings accurately and efficiently is your top priority as a Reservations Agent at Treetops Resort. To be successful in this role, you will need to have excellent communication skills, proper phone etiquette, and have a passion for providing customer service!
Qualifications
Responsibilities:
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Handle incoming inquiries from customers via phone, email, or chat and provide prompt and professional assistance in booking reservations.
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Understand customer needs and preferences to offer suitable options and provide personalized recommendations.
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Provide accurate and up-to-date information on pricing, availability, terms and conditions, and other relevant details.
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Process bookings accurately and efficiently, ensuring that all necessary information is captured and recorded correctly.
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Manage reservations, cancellations, and modifications according to company policies and procedures.
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Resolve customer complaints or issues in a timely and satisfactory manner, always maintaining a positive and professional attitude.
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Stay updated on product knowledge, promotions, and industry trends to provide the best possible service to customers.
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Collaborate with other departments, such as sales, operations, marketing, and accounting, to ensure smooth reservation processes and resolve any issues that may arise.
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Maintain proper documentation and records of reservations, payments, and other relevant information.
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Other duties as needed.
Requirements:
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Must be at least 18 years of age.
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Proven experience in a similar customer service role.
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Ability to work flexible hours, including weekends, holidays, and evenings, as needed.
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Must have excellent attention to detail and communication skills, both written and verbal.
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Ability to work in a fast-paced environment, multitask, and manage time effectively.
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Professionalism, reliability, and adaptability to changing circumstances.
