Lead Agent, Ramp Service, ORF

General Purpose of Job :

Directs, trains, and coordinates an assigned shift for ramp services provided to airlines and charter aircraft. Lead by example, exemplifying integrity, professionalism, and excellent communication skills. Motivate to achieve results while leading people fairly and with respect. Must be committed to serving the customer and have an outstanding customer service focus.

Essential Duties and Responsibilities :

• Plans, organizes, directs, and participates in the Ramp Services operations for contracted commercial flights and charter aircraft. Ramp Services operations include passenger check-in, security screening, baggage transfers to and from aircraft, aircraft deicing, cleaning, lavatory services, and power unit hookups.
• Directs and trains assigned Ramp Services Agents. Training includes new employee training and ongoing in-service training, including monthly compliance and yearly safety training. Maintains required training records.
• Implements departmental policy as directed for Ramp Services operations. Advises the Ramp Services Supervisor on policy issues, including making recommendations and decisions as appropriate and developing more efficient methods of operations as needed.
• Coordinates Ramp Services activities with air carrier personnel, station managers, and Transportation Security Administration (TSA) representatives as required for assigned shifts.
• Participates in the operation and training of various types of ground equipment, including, but not limited to, aircraft loading bridges, baggage tugs and carts, belt loaders, electric carts, lavatory carts, portable water carts, air starts, tow bars and portable stairs in and around aircraft. Ensures ground equipment is maintained in good working order at all times.
• Ensures compliance with current Federal Aviation Administration (FAA) and TSA security regulations, airline corporate rules and regulations, directives, and procedures. Implements necessary changes in operations as directed. Attends regular and as-needed meetings.
• Maintains emergency checklists and supplies.
• Prepares and submits verbal and written reports on ground service activities and Ground Service Agents as required.
• Updates Multi-User Flight Information Display System (MUFIDS) as required.
• Coordinates communications between the Airport, airline dispatch personnel, and flight captain, including, but not limited to, information related to passenger manifests, weight / balance, fueling requirements, on / off times, uplift, flight release, and weather packages.
• Handles other business-related responsibilities involving billing, correcting / updating payment data, collecting payments, cash handling, ordering supplies, and other similar duties.

Competency / Behavioral Requirements :

Physical Demands :

Performs bending, squatting, kneeling, walking, climbing, and reaching from ground level to overhead; can grip objects. Must be able to push, pull, lift, and carry heavy objects, luggage, and packages (up to 75 pounds) in and out of aircraft within confined aircraft cargo space or onto or from a conveyor belt. Must be able to ascend to a height of 40 feet for de-icing aircraft; must be able to respond to audio-transmitted information or alarms; must be able to distinguish color for such things as aircraft wingtip lights and aircraft instrument panel lights; may be subject to standing for long periods.