What are the responsibilities and job description for the Passenger Service Agent, XNA position at TREGO DUGAN AVIATION OF GRAND ISLAND INC?
Job Description
Job Description
Customer Service Agent
General Purpose of Job :
This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.
Essential Duties and Responsibilities :
- Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
- Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
- Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
- Ensures FAA, Airline, and airport regulations are followed
- Enforces safety / security measures and protects sensitive zones
- Assists Customers with special needs, i.e., Customers who need assistance in boarding
- Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
- Excellent communication skills
- Able to read and write English; bilingual skills a plus
- Ability to work efficiently under time constraints
- Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
- Must be well groomed and physically fit
- Completely clean and search an aircraft
- Other duties as assigned
- Must pass a ten (10) year background check and pre-employment drug test
- Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
- Able to attend required training
Competency / Behavioral Requirements :
Physical Demands :
Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
Other Requirements and Qualifications :
Education : High School diploma or equivalent
Experience : No experience necessary, will train
Knowledge : Basic computer skills
Must be at least 18 years old. Must have a valid driver’s license
Must pass a ten (10) year background check and pre-employment drug test
Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
Attend and successfully complete required training
Read and write English.
MUST be able to work a flexible schedule including nights, weekends and holidays
