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Service Advisor / Technician (Part Time)

Trek Bicycle Store of Highland Park
Trek Bicycle Store of Highland Park Salary
Highland, IL Part Time
POSTED ON 3/6/2025
AVAILABLE BEFORE 6/5/2025

Job Description

Job Description

Summary

We’re looking for a teammate with excellent customer service skills and a willingness to learn. You'll have the opportunity to speak with customers to evaluate issues and recommend repairs. This role requires elevated skills in communication, leadership, and problem-solving, along with a knowledge of bicycle maintenance.

Duties

  • Diagnose and troubleshoot bicycle issues, providing on-the-spot repairs and services.
  • Work on various types of bikes, ensuring they are in top condition.
  • Assist the Service Staff and act as the face of the department.
  • Build and maintain relationships with customers, ensuring they trust you with their gear.
  • Stay updated with new models and technologies, having first-hand access before they hit the sales floor.

Requirements

  • Self-motivation and a positive, team-focused mentality.
  • Excellent hospitality skills, including a warm, approachable manner and great listening skills.
  • Strong communication skills and attention to detail.
  • Eagerness to learn proper service methods and new technologies.
  • Physical ability to lift 55 lbs. or more regularly throughout the workday.
  • Availability to work weekends. (Minimum 1 day)
  • Previous bike technician experience is preferred but not required.
  • Benefits

  • Flexible and fun company culture
  • Employee discounts on products
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